Senior Analyst, Payment Product Performance

Expedia Group’s Group Payments (EGP) team’s charter is to provide frictionless, secure, and efficient payment experiences for our travelers and partners. For this, we provide a broad range of payment products/options and currencies to our travelers & partners, including all major credit cards, debit cards and a sizeable portfolio of alternative payment methods.

The Senior Analyst, Payment Product Performance will report into the Senior Manager, Payment Product Performance, who towns and drives improvements to the performance of our traveler-facing payment products and currencies.

You will partner very closely with Payments Product, Payments Business Intelligence, Payments Partner Management & Operations, Payments Technology, and several Finance, eCommerce, Demand & Supply partner stakeholders.

You will be part of a small team to programmatically assess the operational and financial performance as well as the traveler experiences of our consumer facing payments products and currencies. Your team will identify and lead the resolution of performance issues. You will look for opportunities to drive the automation of our payment product performance management processes. You will identify and prioritize the deployment of incremental payment products and experiences by leveraging Expedia’s scalable and flexible consumer payments platform.

What you will do:

Programmatically and systematically identify and prevent product performance issues.

You will partner closely with Consumer Payment Operations and Business Intelligence, Product and Partner Management team to systematically identify product performance issues. You will leverage various monitoring and benchmarking tools to proactively look for product performance issues and improvement opportunities - e.g. Authorization Approval Rates, Merchant Fee monitoring, Traveler Experience metrics, customer service contacts, social media signals, benchmarking/auditing of payment experience and external testing services. You will serve as the feedback loop for the Product and Engineering team, you will take an active role in ensuring learnings are considered in the product idealization and development process. You will establish short- and longer-term plans to address significant product performance issues and opportunities.

Lead the resolution of product issues and improvement opportunities.
You will take the lead with cross-functional team to triage issues that have significant traveler or business impact. You will partner closely with Consumer Ops, Business Intelligence, Partner Management, Product and External Partners to ensure these issues are assigned to the correct team/person and are resolved. You will collaborate closely with the Subject Matter Experts on these teams but ensure clear accountability and transparency. You will document, communicate the learning and recommendations.

Prioritize the work to systematically eliminate or prevent product performance issues.
Based on the learning from the issues, you will work with EGP teams to systematically eliminate or prevent product performance issues. You will be responsible for the prioritization of engineering capacity dedicated to the product performance. You will partner closely with Consumer Product, Consumer Payment Ops, Engineering and Project Management to align priorities internally, if necessary. You will work with Payment Partner Management to prioritize the work externally with 3rd party payment partners and fintech’s. You will help both internal and external partners understand the traveler and business impact of these issues, you will communicate investigation results, corrective actions, and recommendations to EGP function leaders.

Drive the expansion of relevant payment products and traveler payment experiences
You will work closely with Consumer Payments Ops, Partner Management, Payment Product, Payment Engineering to expand existing payment methods and currencies to new countries or new businesses & partners. You will identify and prioritize the deployment of incremental payment products and experiences by leveraging Expedia’s scalable and flexible consumer payments platform.

Who you are:

• You have the passion and drive towards seamless customer experience or product performance

• 1-2 years of experience in payment industry, e-Commerce, consumer/B2C payments

• Functional experience or formal education in product management or product analytics

• Experience working with an ecommerce payment processor, acquiring banks, fintech, payment card brand or the payment function within a large ecommerce merchant is a strong plus

• A history of driving business values through systematic, incremental but consistent improvements

• Ability in building strong relationship while establishing clear accountabilities

• Navigate through complexities, know how to simplify, untangle and unblock issues

• Collaborate and bring others along, a faster learner

• Ability and willingness to take the lead without formal authority

• Proficiency in multiple languages is a plus

The total cash range for this position in Springfield, MO is $94,500 to $132,000. Employees in this role have the potential to increase their pay up to $151,000 which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

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Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.