Product Manager III Payment Performance

Expedia Group’s Global Payments (EGP) team’s charter is to provide frictionless, secure, and efficient payment experiences for our travelers and partners. For this, we provide a broad range of payment products/options and currencies to/from our travelers & partners, including all major credit cards, debit cards, virtual cards, eft, direct debit and a sizeable portfolio of alternative payment methods.

The Product Manager III, Payment Performance will work closely with Senior Manager, Payment Performance, who owns and drives improvements to the performance of our traveler and partner payment products and currencies.

You will also partner very closely with multiple Product teams, Business Intelligence, Partner Management, Payment Operations, Payments Technology, and several Finance, eCommerce, Demand & Supply partner stakeholders.

You will be a critical member of a small team to programmatically assess the operational and financial performance as well as the traveler & partner experiences of our external facing payments products and currencies. You will identify and lead the resolution of performance issues. You will look for opportunities to drive the automation of our payment product performance management processes. You will identify and prioritize the deployment of performance improvements to our existing payment products and experiences by leveraging Expedia’s scalable and flexible consumer payments platform.

What you will do:

• Programmatically and systematically identify, prioritize, and address product performance issues.

• Lead the resolution of product issues and improvement opportunities: You will take the lead and work with cross-functional team to triage issues that have significant traveler or business impact.

• You will document, communicate the learning and recommendations.

• You will partner closely with Product, Payment Operations, Engineering, and Project Management to align priorities.

• You will work with Payment Partner Management to prioritize the work externally with 3rd party payment partners and fintech’s.

• You will help both internal and external partners understand the traveler and business impact of these issues, you will communicate investigation results, corrective actions, and recommendations to EGP function leaders.

Who you are:

• Bachelor's or master’s degree; or equivalent related professional experience.

• Have the passion and drive towards seamless customer experience or product performance.

• Deep payment industry knowledge of e-Commerce consumer/B2C payments is required.

• Functional experience in product management or product analytics.

• Experience working with an ecommerce payment processor, acquiring banks, fintech, payment card brand or the payment function within a large ecommerce merchant.

• Payment or travel industry knowledge and execution experience, understand economic drivers of each player in the industry value chain.
  
  

#LI-KW1

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.