Associate Account Manager (West Hollywood) - West Hollywood, California

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Associate Account Manager – West Hollywood

Introduction to team

The Associate Account Manager’s primary responsibility is to initiate, develop and maintain a high-quality portfolio of hotel products (i.e., relevant, attractive, and competitive) for Expedia’s fast-growing global customer base.

In doing so, Associate Account Managers will continuously work with their hotel partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia LPS’ unique data insights, marketing, distribution, and revenue management toolset.

Make an impact!

This role focuses on the core of the Account Management’s team responsibility, which is to ensure that Expedia’s brands’ global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia’s unique breath of global traveler demand.

In this role, you will:

Consistently leveraging data specific to their market available in Expedient, Expedia’s proprietary market insights and activity prioritization dashboard, and leveraging their local market knowledge, Associate Account Managers will:

• Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace)

• Ensure that their partner hotels’ product (content, rates, and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion

• Secure additional inventory over high demand and compression periods to satisfy customers’ pressing needs

• Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts.

• Continuously promote to and develop hotel partners’ high engagement with Expedia’s full suite of:

• Unique market insights (partner reports, competitive data, key performance drivers)

• Revenue management tools (dynamic promotions, packages, fenced deals, mobile)

• Marketing and merchandising opportunities

• Specialized brands (e.g., Hotwire, Media Solutions) potential opportunities

• Self-service tools (Expedia Partner Central), Connectivity solutions (Expedia Quick Connect) and key support functions (Property Assistance team)

• Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by LPS leadership

• Other reasonable duties, as assigned

Experience and qualifications:

• 0-2 years of experience in account management, partner/client success, consultative sales, or related field

• Bachelor’s Degree with a major in tourism or hospitality a plus but not required, or equivalent related professional experience

• Must be willing to travel approximately 50% of the time to support market visits

• High impact personality: intellectual agility, entrepreneurship, empathy in relationships, team player

• Hungry, ambitious, motivated, action-oriented, results-focused, and metrics-driven

• Organization and time management skills, rigor, attention to details

• Proven follow-up/persistence when facing challenging situations

• Ability to multi-task effectively; must be able to change gears quickly without skipping a beat

• Demonstrates ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives) set by LPS leadership team

• Sincere relationship builder; earns the confidence of others

• Bridges and sustains solid partnerships based on mutual support through a collaborative style

• Appetite for innovative technology, fast-changing business environment, data-driven decision making

• Ability to select and present insightful datasets including performance, market, and competitor analysis and to implement meaningful action plans based on the data

• Proficiency in English. Other language skills may be required depending on the location of the position

• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to

• Ability to effectively communicate to various levels and through a variety of communication channels

• Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance

• Help other team members (peers/MAs) acquire skills or achieve targets/goals

Please note that this role is only available in our West Hollywood location, in alignment with our flexible work model which requires employees to be in-office at least three days a week. Relocation assistance will be considered for candidates relocating to this location for this role.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.