Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Risk Specialist, Travel Disruptions Operations
The Travel Disruption Operations (TDOps) team drives effective risk management and crisis response for Expedia Group’s customers, reducing friction caused by travel disruptions and ensuring an overall positive customer experience. TDOps monitors a wide array of threats and incidents, both natural and manmade, and provides timely and accurate responses which may include stakeholder engagement, the implementation of emergency procedures, cross-team communication and crisis coordination.
TDOps specialists are analytical and curious, comfortable with ambiguity and biased towards action. They have excellent communication skills and are quick learners who are ready to push themselves and switch betweendiving into data one day and contributing to threat management platform building the next. They put the traveler's experience at the heart of what they do and ensure that Expedia delivers on its mission to power global travel for everyone, everywhere.
In this role, you will:
Proactively identify and monitor risks, assess impact to Expedia Group's travelers and follow pre-determined escalation plans and mitigation strategies
Monitor travel industry policies and partner impact linked to natural and manmade hazards
Craft and publish customer-facing travel alerts and knowledge articles for contact center agents
Send travel disruption communications using prescribed systems and templates
Partner with other internal teams and Senior Risk Specialists to support Expedia Group’s crisis response
Drive cross-functional collaboration and partnerships across Expedia
Extract and analyze data to improve processes, prioritizework and contribute to business-impacting decision making
Work on allocated projects, providing regular updates and working to agreed deadline
Stay apprised of industry updates, understand emerging technologies and contribute to the team’s evolution and growth
Participate in on call on a quarterly basis
Experience & Qualifications:
Bachelor’s degree in a relevant field (RiskManagement/Security Studies, Political Science/Internationa Relations, Meteorology/Geography) or 2-4 years equivalent related professional experience Excellent research and analysis skills
A strong commitment and willingness to learn, as well as share knowledge
Critical thinking and solution-driven approach
An eye for detail, while also able to zoom out and see the bigger picture
Autonomous in your work, but not afraid to ask questions and seek support when required
A willingness to work flexible working hours to support a 24x7 environment
Capable of efficiently prioritizing and completing tasks in an evolving environment
Excellent verbal/written communication and comprehension skills
Solid understanding of data andability to use this in facilitatingdecision making
Proficient digital literacy across the Microsoft Office suite
Knowledge of HTML, Tableau, Service Now, Adobe, Jira and SharePoint a plus
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Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.