Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
EVC Recovery Coordinator
Are you looking for a challenging career and not just a job? Do you like new challenges and digging into details? Join our dynamic, results-driven team where you can provide extraordinary customer service to our travel industry partners.
The EVC Recovery Coordinator is responsible for the day-to-day operations of resolving overcharge disputes on Expedia Virtual Cards. You will work directly with our global hotel partners, and various Expedia internal teams to ensure recovery of overcharged funds. Primary communication will be via email, but some telephone communication may be required. You will ensure compliance with all regulatory and procedural requirements.
Experience and qualifications:
High-reaching individual with an ambitious attitude
Attention to detail, organized, efficient and ability to multi-task
Analytical, strong negotiation and problem-solving skills; the ability to quickly determine and explain a situation
Ability to professionally communicate easily understood information through verbal and written communication
Research oriented with strong documentation skills
Experience working with business clients and internal teams
Can easily navigate multiple systems with ease
In this role you will:
Obtain work from assigned queues
Communicate clearly and effectively to convey information through a variety of means (primarily email & phone) with our hotel partners to maximize partner-initiated recovery potential
Respond to hotel partner inquiries and questions regarding overcharges disputed to secure credits from the partners back to our EVC cards within established timelines (SLA’s)
Monitor and maintain work queue to ensure cases do not exceed our recovery timelines
Complete work effectively and efficiently to achieve department metrics
Maintain accurate contact information for hotel properties
Cost modification requests when needed
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
The total cash range for this position in Springfield is $34,000.00 to $47,500.00. Employees in this role have the potential to increase their pay up to $54,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.