Job Overview
Under the direction of the Customer Service Manager, the Sr. Customer Service Representative provides the best possible customer satisfaction to the organization's customers by addressing and resolving customer inquiries and problems, processing orders, preparing services orders, tracking bids, and resolving billing issues, in accordance with company policies and procedures.
A Day In The Life
- Answer incoming customer telephone calls. Establish and maintain positive working relationships with outside representative and customers.
- Communicate with customers, interpret and analyze inquiries such as quotations, application, literature requests, instructions, and pricing. Acknowledge customer orders advising status, changes, and pricing when required.
- Address and resolve customer inquiries, problems and complaints regarding products, services, billing, product applications, etc.
- Address and resolve complaints and make recommendations regarding the return of equipment and the issuing of credits to customers to maintain customer goodwill.
- Create and maintain customer files.
- Enter/provide all required information to create and maintain the customer database, ensuring accuracy and timeliness. Prepare documents, letters, correspondence, etc. as needed.
- Provide inside support to the outside sales representatives as needed.
- Complete special projects as assigned.
- Complete and maintain all required paperwork, records, documents, etc.
- Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards
What will help you thrive in this role?
- The position requires a high school diploma and/or 2 -3 years of progressive experience in a Customer Service environment, preferably in a manufacturing environment.
- Organizational and analytical skills are required.
- Experience working in an Engineered to order organization preferred.
- The ability to work effectively with diverse populations is required.
- The position is primarily an office-based position with regular visits to the plant floor.
- The employee occasionally performs work-related travel.
- Effective oral and written communications and presentation skills are essential, as are interpersonal skills.
- The ability to work effectively in a team environment is required.
- The ability to gather and analyze statistical data and generate reports is necessary.
- MS Office software, such as Excel and Word.
- SAP experience strongly preferred.
- Salesforce experience preferred.
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Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Electrical Solutions
Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.
