Job Overview
The Quality Supervisor provides front-line leadership for distribution center/warehouse quality assurance and quality control activities. This position ensures that incoming materials, and finished products meet customer, engineering, regulatory, and quality management system requirements. The supervisor leads daily inspection priorities, develops team capability, drives disciplined problem solving, and partners with Operations, Engineering, Supply Chain, and EHS to prevent recurrence and improve site performance. Supervise quality auditors responsible for distribution center/warehouse quality activities, ensuring effective inspections, nonconformance management, compliance, and continuous improvement to support customer satisfaction and operational excellence
A Day In The Life
- Lead, schedule, and prioritize the daily work of auditors, and other assigned quality personnel across incoming, in-process, and final inspection activities.
- Provide clear shift direction, workload balance, coaching, cross-training, and escalation support to maintain effective quality coverage for warehouse needs.
- Ensure inspections and tests are completed to current drawings, specifications, control plans, work instructions, sampling plans, and customer requirements.
- Authorize product hold, containment, segregation, and escalation when material or product does not meet requirements; ensure identification and traceability are maintained.
- Coordinate timely review and disposition of nonconforming material with authorized functions and verify that required records are complete and accurate.
- Lead or support structured root cause analysis and corrective and preventive action using methods such as 5 Why, fishbone, 8D, or equivalent problem-solving tools.
- Verify corrective action implementation and effectiveness; identify repeat issues and elevate systemic risks to warehouse leadership.
- Support customer complaint investigations, warranty concerns, returns, and corrective action responses by gathering facts, validating failure modes, and tracking commitments.
- Partner with suppliers and Supply Chain on incoming quality issues, supplier corrective actions, containment, and verification of improved performance.
- Maintain readiness for internal, customer, regulatory, and certification audits; support audit execution and closure of findings.
- Ensure measuring and test equipment is suitable, available, identified, protected, and within calibration; coordinate action for equipment found out of tolerance.
- Monitor warehouse quality performance, including scrap, rework, defects, complaints, audit findings, and corrective action status; communicate risks and trends.
- Support new product introduction and process changes through risk reviews, first article inspection, control plans, PFMEA, gauge studies, and capability analysis, as applicable.
- Promote standard work, 5S, lean manufacturing, built-in quality, and continuous improvement throughout the warehouse.
- Ensure quality records are legible, accurate, retained, and controlled in accordance with the quality management system and document control requirements.
- Oversee laboratory operations supporting warehouse and distribution center quality activities, ensuring timely testing, inspection, calibration, documentation, and compliance with established quality standards.
- Maintain a safe work environment and ensure assigned employees follow all safety, environmental, and plant rules.
- Perform other duties consistent with the role and business needs.
What will help you thrive in this role?
Minimum Qualifications
- Associate degree in Quality, Engineering Technology, Manufacturing, or a related field, or an equivalent combination of education and relevant experience.
- Three or more years of quality experience in a manufacturing environment, including experience leading employees, projects, shifts, or work teams.
- Working knowledge of inspection methods, nonconforming material control, root cause analysis, corrective action, and quality management systems.
- Ability to interpret engineering drawings, specifications, tolerances, work instructions, and inspection requirements.
- Experience using common measurement equipment such as calipers, micrometers, height gauges, indicators, and other product-specific gauges.
- Proficiency with Microsoft Office applications and experience entering, reviewing, and analyzing quality data in an ERP, QMS, or manufacturing system.
- Effective written and verbal communication, organization, prioritization, and conflict-resolution skills.
- Ability to work independently, make sound decisions within assigned authority, and support multiple priorities in a production environment.
Preferred Qualifications
- Bachelor’s degree in engineering, Quality, Operations, or a related technical discipline.
- Experience in an ISO 9001 certified manufacturing environment and participation in internal or external audits.
- Knowledge of statistical process control, process capability, measurement system analysis, PFMEA, control plans, APQP, and PPAP.
- ASQ certification such as Certified Quality Technician, Certified Quality Inspector, Certified Quality Engineer, or Certified Manager of Quality/Organizational Excellence.
- Lean, Six Sigma, 8D, or formal problem-solving training.
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Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Electrical Solutions
Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.