Job Overview
The Customer Service Representative will serve as a primary point of contact for customers and sales teams, managing assigned accounts and sales territories. This role oversees the full customer and order lifecycle, ensuring a seamless customer experience through proactive communication, account ownership, and cross-functional collaboration. The position plays a key role in supporting customer satisfaction, operational efficiency, and business growth.
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A Day In The Life
- Serve as the primary point of contact for all customer and sales team inquiries within territory and account assignments.
- Build and maintain strong customer relationships through daily engagement and support.
- Provide customer service functions to distributors, including price and availability information, literature updates, and order expedites.
- Manage the full account lifecycle, including onboarding, order processing, and ongoing support.
- Review customer purchase orders for accuracy and request revisions as needed.
- Process and monitor payment in advance and credit card orders.
- Work with Accounts Receivable and collections to resolve past due invoices to minimize order delays.
- Create, change, and extend customer accounts.
- Manage export orders through the full cycle, ensuring delivery and documentation commitments are met.
- Partner with planning and purchasing teams to expedite orders and improve ship dates.
- Review and analyze daily backlog reports and communicate updates to customers regarding open orders, weekly shipments, and past due orders.
- Liaise between Customer Service, Operations, Product Management, Technical Services, and other internal teams to resolve issues and streamline communication.
- Partner with sales and product management to support account growth and strategic initiatives.
- Provide limited pricing support in accordance with company policy.
- Assist customers with basic technical questions with support from the Technical Services team.
- Manage customer inquiries via phone, email, and Salesforce.com.
- Process customer returns and credit requests.
What will help you thrive in this role?
- High School Diploma | GED required, BS degree in Business or related field preferred,
- Experience working for a manufacturing company with a fully integrated ERP system (preferably SAP).
- Strong analytical skills are essential.
- Highly organized with an ability to work well under tight time constraints.
- Ability to manage multiple priorities simultaneously.
- Proficient to advanced in Excel required
- Salesforce experience strongly preferred.
- Strong ability to communicate data and materials in easily understandable terms to all functions.
Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Electrical Solutions
Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.
