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Customer Service Rep II

Hubbell Incorporated

Location: Greenville, South Carolina

Job Type: Not Specified

Posted

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Division Overview

Hubbell Lighting (HLI) is committed to elevating the lighting experience. Empowered by lighting solutions that integrate seamlessly into their environment, save energy, provide improved quality of light, deliver return on investment and armed with Hubbell’s unflinching support, its customers are able to think differently about how, where, and when they can use light. As one of the largest lighting fixture manufacturers in North America, it features a suite of brands that provide a full range of indoor and outdoor lighting products serving the commercial, industrial, institutional, and residential markets.

Posting Address

701 Millennium Blvd.

Greenville, SC 29607

Position Overview

The Customer Service Coordinator is an administrative and customer relations position responsible for responding by phone or email to customer requests, concerns, and/or complaints along with other Progress Lighting channels of distribution within the call center.

The qualified candidate will research and resolve complaints to ensure customer retention and satisfaction; maintain direct contact with numerous departments within HLI; promote the organizations products and services; and have the ability to thoroughly understand the company's products and their applications. Work is performed under moderate supervision.

Duties and Responsibilities

  • Respond to customer's requests, concerns, and complaints
  • Ability to answer customer questions regarding policies and procedures
  • Handles high volume inquiries
  • Provides order inquiry and inventory status
  • Responds quickly to questions and tracks responsiveness levels
  • When fixtures not available, seeks substitutes to resolve customer's needs
  • Ability to enter basic orders when necessary
  • Follow up on orders that have shipped
  • Provide research and problem solving to agents as directed by supervisor

Skills and Experience

  • Two plus years business experience with significant exposure to Customer Service
  • Computer literate. Excel and Word a plus
  • Excellent telephone and communication skills
  • SAP experience a plus, but not required
  • SalesForce experience a plus, but not required

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

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