Corporate Overview
Division Overview
At HPS, we build products that provide mission critical infrastructure and that deliver communications and power to millions of people worldwide. In our business, failure is not an option. Therefore, we manufacture products of uncompromising integrity and it starts with our quality policy. We hold our partners, our suppliers and ourselves to the highest standard to ensure we exceed all the technical and functional expectations of our customers.
Hubbell Incorporated engages in the design, manufacture, and sale of electrical and electronic products in the United States and internationally. It operates in three segments: Electrical, Power, and Industrial Technology.
Position Overview
The Solutions Specialist will work closely with internal customers to process post shipment request and cancellations within Hubbell Gas Utility Solutions Inc (HGUS). The responsibility starts with the promptness and accuracy in entering return orders and follows through to provide the account specialist with necessary documentation for external customers.
Duties and Responsibilities
Communication is key!
Develop relationships with internal customers.
Be someone people can count on for timely and accurate information.
Become proficient at entering returns, credits, and sample orders to ensure that the proper territory codes, sales rep codes pricing codes and market segments are entered correctly.
Manage daily email, telephone, fax inquiries and traffic to insure rapid response to customers.
You are responsible for your daily activities; prioritize your day based on the needs of your customer base and understand that you are the face of Hubbell Gas Utility Solutions Inc.
Work with sales and operations to ensure cancellation request are reviewed and processed in a timely manner.
Skills and Experience
Understand and execute the Customer Return process according to current HGUS process.
Understand and execute credits and debits according to current HGUS process.
Become proficient in understanding our cancellation process and carrying out cancellation withing SAP.
Excellent organizational skills are necessary.
Can communicate clearly with internal customers, such as: production, quality, sales, account specialist, etc.
Prioritize request on a first in first out basis, unless otherwise stated.
Understand products, price structure, discount, etc. for Hubbell Gas Utility Solutions product lines.
Understand and follow Hubbell approval matrix to process credits and debits.
Preferred Skills:
SAP skills & experience
Proficient use of email (Outlook) both messaging and scheduling
File correspondence and other records according to the company file plans.
Must be able to read and comprehend information.
Effectively present information and work with the department manager, individual salespeople, customers and factory floor/support personnel.
Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Education
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.