Customer Service Rep III - Cuba, MO
Corporate Overview
Division Overview
At HPS, we build products that provide mission critical infrastructure and that deliver communications and power to millions of people worldwide. In our business, failure is not an option. Therefore, we manufacture products of uncompromising integrity and it starts with our quality policy. We hold our partners, our suppliers and ourselves to the highest standard to ensure we exceed all the technical and functional expectations of our customers.
Hubbell Incorporated engages in the design, manufacture, and sale of electrical and electronic products in the United States and internationally. It operates in three segments: Electrical, Power, and Industrial Technology.
Brand Overview
Meramec Instrument Transformer Company, an affiliate of Hubbell Power Systems, specializes in the design and production of instrument transformers and is the North American leader in its established markets. Meramec’s customer base is largely OEMs of Large Power Transformers, High Voltage Circuit Breakers and Medium Voltage Switchgear. Meramec has built its success on product quality, custom-engineering and customer service.
Posting Address
Meramec Instrument Transformer Company
An Affiliate of Hubbell Power Systems
1 Andrews Way
Cuba, MO 65453
Position Overview
The customer service representative role provides superior customer service to OEM customers assigned as well as non-OEM customers. The position builds solid working relationships with customers, sales reps, production leadership, engineering and customer service team members to generate and manage quotations and sales orders from initial request through delivery of product.
Duties and Responsibilities
- Generate and manage quotations from initial inquiry through conversion or closure of quotation in a timely manner.
- Generate and manage sales orders from initial submission through delivery of order.
- Be the point of contact and embodiment of Meramec to assigned customer base for all quotations, orders and information and support needs.
- Build relationship with customer base and sales reps to exhibit competency, generate trust and business growth.
- Actively participant and lead improvement activities to grow customer satisfaction, sales and profitability in the near-term and long-term.
Skills and Experience
- 5-7 years of customer service experience
- Proven account management or other relevant experience.
- Demonstrated ability to communicate, present and influence effectively and credibly.
- Proven ability to manage multiple accounts at a time while paying strict attention to detail.
- The ability to work with little or no supervision in delivering high quality work and capable of collaborating with cross-functional teams as needed.
- Function and contribute in a team environment.
- Continual growth of knowledge and personal talents.
- 2 years minimum of SAP experience is desired.
- Highly proficient at Microsoft Office Suite - especially Excel.
Education
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.