Brand Overview

Posting Address

LOCATION: Shelton CT, St. Louis MO, Solon OH, Greenville SC, Manchester NH, Londonderry, NH Other Hubbell Location

Position Overview

This position will report to the Hosting and Cloud Services Leader and work closely with the HCS team to define, establish, and implement proper server configurations, processes, and procedures. This position is accountable for the design, build, administration, and all areas of support of servers, hardware/software documentation, server projects, level 3 / level 4 user support, patching, and compliance, including support for Hubbell systems Disaster Recovery environments.

The position is responsible for the administration of Hubbell environments 365/24/7, including monitoring, problem recognition, research, isolation, and resolution of issues. Primary responsibilities include the setup, maintenance, and administration of all servers and supporting infrastructure. The position will drive standardization, optimization, and harmonization of hosting & cloud solutions to ensure delivery of high-quality IT services and products. This position will be responsible for supporting Hubbell’s Active directory environments, supporting the health, upgrade, maintenance and maintenance of Hubbell’s Active Directory domain, Azure AD.

Duties and Responsibilities

Duties & Responsibilities

• Implementation and Support for Hubbell systems including, Health, installation, build, maintenance, Patching, administration, documentation, and troubleshooting of hardware and software for on-prem and multi-Cloud environments, and AD Domains
  
• Act as SME (Subject Mater Expert) on projects critical to the business and hosting operations. such as server implementations, site hardware refreshes, acquisition integrations and cloud migrations, active directory/DNS/DHCP/printing optimization and modernizations, and documentations initiatives.
  
• Work in partnership with the PMO and Integrations teams, and the business to ensure hosting needs are met for projects and Manufacturing environment support.
  
• Ensures systems are monitored and statistics relevant to capacity, performance, utilization, etc. are provided to IS management.
  
• Provide service desk queue support and oversight, perform ticket queue monitoring, resolution, and prioritization, ensuring group queue is maintain SLA compliance, managing ticket aging and assignment and overall management.
  
• Provide cross training, support, and guidance to IT teams.
  
• Work with compliance and audit to ensure yearly compliance activities are scheduled and completed in a timely manner.
  
• Provide detailed troubleshooting, resolution, and root cause analysis to assure SLA compliance to the business. Also responsible for ensuring Hubbell Compliance and Change Control procedures are strictly followed.
  
• Ensure security is a key priority for all Hosting & Cloud Services, driving timely patching and strong operational processes that protect the enterprise. Ensuring the team meets goals, and SLA compliance and stewards’ security within the supported Landscape.
  
• Develop, enhance, and implement Hosting & Cloud solutions that improve Hubbell’s ease of doing business and simplicity to provide customers with a superior experience, delivering solutions on time and within budget.
  
• Establish and enforce appropriate IT policies, processes, and procedures, aligning with industry best practices.
  
• Maintain production operations according to business expectations with emphasis on security, availability, and scalability, across both on premises and Cloud. Identifies areas of improvement in process or technology and presents implementation plan to management.
  
• Create and maintain documentation: logical/physical diagrams, run books and other technical engineering documents, and maintain and ensure Server Inventory and CMDB records.
  
• Develops standard operating procedures and Work Instructions and ensures staff compliance.
  
• Provide International team mentorship, guide and provide system process, cross training in assistance with onboarding of international teams

Additional Responsibilities:

• 24/7 on-call availability per time scheduled by manager
  
• Participate in monthly scheduled maintenance.
  
• Willing and able to work overtime as required.
  
• Ability to lift 50 lbs.

Skills and Experience

Skills and Experience

• 5+ years of experience with:

• Microsoft Active Directory Administration Including Design, Build, Migrations in an enterprise scale deployment.
  • Efficient in Azure AD and connectors
  • Efficient with on prem AD Administration
  • Efficient with GPO design, creation, and management
  • Efficient with DC builds and Upgrades.
  • Knowledgeable and proficient in PowerShell and Scripting
• Microsoft Office365 Management and Support (including O365 backup and recovery tool management).
• Virtualization - VMware and\or Hyper-V Preferred
• Supporting Backup and Recovery environments
• Microsoft Windows Server environments
• Linux OS environment administration a plus
• Server Hardware (Rack and Blade Servers/Storage)
• Microsoft Azure Cloud systems management
• System/Network administration
• VMWare ESX/ESXI Administration and Configuration
• Installing, configuring, and supporting Backup and Recover environments.
  • Working knowledge of these different backup products preferred Veeam/Commvault/Rubrik Backup/Replication and Recovery
• Experience preferred with supporting Microsoft Azure cloud environments
  • Azure Virtual Desktop
  • Azure VMware Services
• Good Comprehension of LAN/WAN connectivity, firewall, SNMP, LDAP, WMI, DNS, DHCP, VLANs,
• Network switching administration experience a plus
• Advanced customer service skills with the ability to work under pressure.
• Excellent written and verbal communication skills.
• Flexibility to work on-call and outside of regular business hours as needed.
• Experience with server monitoring and troubleshooting tools.
  

Technical Competencies

• Hosting & Cloud Services related technical certifications preferred (Microsoft, AWS, etc.)
  
• ITIL Foundation v4 certification preferred.
  
• Demonstrated system administration experience in a global environment preferred.

Leadership Traits

• Excellent verbal and written communication skills with the ability to clearly articular complex information to IT peers, business teams, and end users.
  
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  
• Pragmatic approach to solving IT infrastructure problems.
  

Education

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