Deductions Analyst

Position Overview

The Deductions Analyst role is a key contributor to managing Accounts Receivable at Hubbell. The position ensures success by proposing and maintaining procedures and policies for our offshore deductions team to follow and provides an interface role for domestic based Hubbell employees to the offshore resource as needed. This role seeks interactions with various internal teams (customer service, sales, as examples) in an effort to streamline the deductions process, benefiting customers and fellow Hubbell employees equally. Analysts spend a considerable part of their time seeking, analyzing and socializing data to understand situations from all sides. Working with the system as-is, while at the same time defining and generating ideas about how to improve processes is a key responsibility. Seen as the “go-to” person when issues arise this role can confidently and competently determine recommendations for next steps in nearly all situations. Works collaboratively with all levels of customer and internal employees to achieve desired outcomes and build relationships. The role works and prioritizes effort independently but in unison with department and corporate objectives.

Duties and Responsibilities

• Monitors complicated or issue prone deduction types considered “strategic” or “at-risk” and assesses deduction volume(s) and amount(s) to prioritize efforts to resolve them consistent with objectives.
• Performs deduction type analysis to identify trends, problems and root causes of ongoing issues and outlines solution plans to improve the situation for both Hubbell and our customers.
• Generates solution plans that guide and direct offshore team efforts as well as coordinating other resources within the A/R function to deliver the needed results for stakeholders.
• Initiates, organizes and often times leads team or cross-functional meetings designed to solve problems, improve processes or deliver training.
• Negotiates within assigned scope of authority, individually or as part of a team, to resolve problems with favorable outcomes for Hubbell and the customer.
• Monitors the work of 3rd parties involved in the support of all Hubbell A/R functions – provides training and resolution support as needed.
• Responds to inquiries from customers, sales, accounting and finance, not to mention other Hubbell functions regarding deductions work – pending, in process or resolved.
• Acts as a subject matter expert for IT and AR leadership: helps test, document and train on systems supporting A/R including work defining requirements of new systems or processes needed to support function.
• May assist the supervisor/manager in hiring, scheduling or directing team resources to meet objectives.
• May perform basic project management tasks.
  

Skills and Experience

• 2 or more years involved in a large ($500 million or more in annual sales) Accounts Receivable function or similar, transaction-based accounting function.
• At least 1 – 2 years of commercial collections, pricing and/or deductions experience, ideally within a large organization ($500 million or more in annual sales)
• 4-year degree in accounting or business related field preferred
• Demonstrated ability to use MS Office Software (Word, Excel, PowerPoint and Outlook) at an intermediate level.
• Demonstrated success in a goals driven work environment.
• Experience compiling and maintaining procedures and policies based on various inputs, including customer contracts, corporate standards, department best practices and external guidance, rules and regulations.
• Experience in international transactions preferred including the compliance, tax/duties, and multi-currency needs of these customers.
• Experience working with IT in support of AR (requirements gathering, testing, problem shooting) is preferred.
• Experience working with SAP, an enterprise accounting/CRM system.
• Familiarity with Internet based e-commerce and search/research tools (such as UPS, FedEx, Google and/or Bing.)
• Familiarity with various electronic transaction methods with customers, including EDI, and web-based procurement portals (example: Ariba or customer web based.)
• Ability to use basic office equipment: fax, scan, copy, phone and 10-key.