Customer Service Representative
Location: Manchester, New Hampshire
Job Type: Not Specified
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email.
Duties and Responsibilities
-Service approximately 80-100 customer contacts per day
-Provide price and availability, order status, and general customer information upon request
-Interpret and communicate information from SAP ERP system and customer portal to customers
-Process, resolve, and expedite orders
-Collaborate with team members to balance out workload leading to a fast, high quality response for the customer
-Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
-Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
-Participate in on-call rotation to service storm and power emergencies
-Code calls/emails/chats to accurately reflect interaction type
-Complete customer spreadsheet and other special notifications
--Look up special pricing agreements and convey accurate price to internal and external customers
-Create quotes as permitted within pricing guidelines
-Facilitate creation of customer order reports
-Facilitate customer inquiries thru case management in SalesForce
Skills and Experience
SAP experience preferred
Experience working with customers to solve problems
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.