Customer Service Representative - Cromwell, CT
Job Overview
The position is involved with supporting both internal and external customers. Daily interaction with customers to include: distributors, OEM accounts and international accounts. This position will also work with external sales reps as required. Product line cross training is an objective and specific duties may be altered from time to time to accomplish this.
A Day In The Life
- Processing and expediting of orders.
- Provide information on stock price and availability.
- Identify and assess customer needs for achieving satisfaction.
- Handle complaints, provide solutions and alternatives within time limits. Follow up to ensure resolution. Resolve any order issues.
- Interact with Sales, Marketing, Technical Services, Quality, Finance, etc. to identify and resolve customer requests.
- Use telephone, email, and chat to respond to customer requests.
- Manage high volume of email.
- Support Customer Service and Sales Team and Department goals.
- Perform scanning and attaching of documents for sales orders.
- Performs other tasks and projects, as assigned by Management
What will help you thrive in this role?
- Ability to work in a team environment as well as independently.
- Ability to work in a fast paced environment.
- Excellent problem solving skills a must.
- Good interpersonal skills and written and verbal communication skills required.
- Multitasking skills required.
- Data entry capability.
- Customer service experience desired but not required.
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Competencies
Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Utility Solutions
Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.