Are you a Service Technician looking for your next challenge? We have an exciting opportunity for a Service Technician to join our dedicated Service Team in Sugar land, Texas.

The Service Technician is responsible for troubleshooting, repair and calibration of Servomex Gas Analyzers. They will provide technical support to our customers via email and telephone communication. The Service Technician may be called upon to support field service operations and/or production testing as required by business needs.

Location: This position is based in Sugar Land, Texas at the Servomex facility and requires daily on-site presence.

“My Journey with Servomex: A Positive and Transformative Experience”- Carol Tuscano, Senior V&V Engineer

Servomex is committed to creating a diverse and inclusive environment and ensuring the health and wellbeing of its workforce; we are proud to have created a positive workplace where employees feel supported and able to bring their whole selves to work.

About the Opportunity:

• Responsible for troubleshooting, repair, and calibration of Servomex Gas Analyzers and for providing customer technical support via email & telephone communications.
• Maintain electronic and paper documentation for preventive maintenance, mechanical integrity tasks, and regulatory required calibrations.
• Use of digital mustimeters, loop calibrators, leak detectors, and flow meters.
• Maintain a fleet of rental and demo analyzers.
• Complete evaluation of customer equipment and recommend replacement parts, course of action to repair, and estimated repair time required.
• Update daily repair reports, time punches for work completed on customer equipment.
• Complete repair reports, calibration certification documents, and test reports.
• Handle customer and channel partner telephone calls and emails, providing excellent customer service and technical assistance in a timely manner.
• Occasional on-site customer visits or work/train at other Servomex locations, including international locations.

About Your Talent:

Essential Skills, Experience and Education:

• Capable of reading and understanding equipment manuals, tech bulletins, and direct guidance from analyzer product managers.
• Candidate should be able to work within a fast-paced work environment to work independently.
• Hands-on experience troubleshooting and repairing industrial electronic, automation control devices, or analyzers.
• Proven track record of hands-on experience with gas analyzers/sample systems within a laboratory setting, repair depot or manufacturing department.
• Working knowledge of Microsoft Office, SAP, PC based service software (Field Service Lightening, Service Max).
• Experience using various testing meters, calibration equipment, vent hoods, and gas blender/mixers.
• A strong record of ownership – Perform your role as if you are running your own business.
• Multi-tasking: ability to prioritize as needed while maintaining a daily schedule of work tasks
• High school diploma, associate degree in electronics, analytical science or similar is desirable.

Desirable Skills and Experience:

• Ability to troubleshoot analyzer issues.
• Experience using pc-based repair reporting system to train repair needs, spare parts, and time.
• Spanish language skills.
• Excels in a fast-paced environment and prioritizes urgent issues while maintaining an efficient work rhythm.
• Candidate should be able to think of the box and be able to identify with client issues and concerns.
• Detail-oriented and dedicated to accuracy while remaining fluid in execution.

Location: Sugar Land, Texas, USA

Job Type: Full-time, permanent

Work Schedule: Monday – Friday (flexible start times)

Salary: $30 to $40 per hour: Servomex considers several factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Benefits:

• Health, Dental, Vision, Life & Long-term Disability Insurance: available 1st of the month following employment
• Paid Time Off (PTO)
• 11 paid holidays
• Two floating holidays
• Two Volunteering Days
• 401(k) with company match
• Discretionary Bonus
• Annual Performance Review
• Opportunities for growth and development through our structured Talent Management System
• Employee Wellbeing Program
• Staff Referral Scheme
• Long Service Awards
• Global Recognition Scheme
• Company Events

We are happy to consider any reasonable adjustments that candidates with a disability may need during the recruitment process and you will be asked whether you require any such adjustments during the application process. Please note we will also make reasonable adjustments wherever possible to enable employees to complete their roles to the best of their ability.

Job reference: TW-USBC-479R

When you join Servomex, you can rest assured that your health and wellbeing will be of the utmost importance to us. Servomex takes the wellbeing of its employees very seriously, encouraging openness, flexibility, a healthy work-life balance, and support when needed. We understand that as well as a life inside of work you have a life outside of work and we want to ensure that you can make the best of both worlds.

The Company is also committed to creating a culture of diversity, inclusion and equal opportunities, where every applicant is assessed fairly for employment based solely on merit, where every employee has the opportunity to fulfil their potential and where fairness, inclusion and equal opportunities exist throughout employment.

About Us:

The global expert in gas analysis technologies for over 70 years and part of the Spectris FTSE 250 Group, listed on the London Stock Exchange. The company's continual leading edge in R&D and manufacturing ensure the delivery of high-performance, cost-effective solutions through a portfolio of dependable products ranging from portable gas analyzers to complex process solutions.

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