Job Description

Shopify has redefined commerce, raising the standard for how companies of all sizes sell their products and services online and off. With millions of merchants in more than 175 different countries, and the most innovative platform on the market, we continue to grow rapidly while constantly looking for new ways to impact and disrupt markets.

Like Shopify Logistics (SL), we’re early in our mission to democratize fulfillment, and we’re taking it very seriously. And that’s why we’re looking to bring on a Maintenance Manager in our Moreland, GA facility.

This job will own the important responsibility of maintaining all MHE and Facility equipment and systems by focusing on reliability, uptime, safety, and optimization. The scope of work includes servant leadership, preventative maintenance, problem solving, project management, and Getting Sh** Done to delight our Operations partners.

If the thought of building and developing a local R&M and Controls team, with the ultimate goal of gaining and keeping trust for our Merchants, sounds like your passion…keep reading…

Here’s what your day to day will look like:

• Familiarity with the ins and outs of fulfillment center operations allow you to quickly spot, evaluate, and resolve system issues and bottlenecks

• Hire, lead, coach, and mentor staff to ensure established standards for safety, maintenance and repair of equipment are met daily

• Develop and modify short, mid, and long-term preventative maintenance plans, tactics, and resources to achieve safe and efficient uptime of facility and equipment

• Monitor and report OEE metrics; hold R&M Team and OEM vendors to highest standards

• Through software provided, manage work orders, spare parts inventory and preventative maintenance processes/programs

• Direct and facilitate equipment upgrades as needed

• Address difficult situations head on with patience and respect

• Create and manage department budget

• Effectively communicate both verbally and in writing

• Nurture strong relationships with internal and external stakeholders

Qualifications

This is what we’re looking for from you:

• We think you’ll have a degree in Electrical/Mechanical Engineering, but maybe not? Tell us how your experience is relevant if it comes from somewhere else

• Deep understanding of electrical, controls, and mechanical components used in an industrial environment (high-speed sortation, ASRS, robotics, packaging automation, etc)

• Manufacturing/warehousing plant engineering/management experience which includes financial management and project development and project management experience

• Experience, experience and more experience. We want you to be informing us how this should be done. Ideally, you will have carried out a similar role at another company that is heavily involved in warehousing and fulfillment operations. If you come from a retail, 3PL, or ecommerce background, we’d love to chat. If you don’t come from this background, but know your experience is valid, we’d love to hear from you too.

• Comfortable moving at a fast pace and in ambiguous environments

• Obsessive attention to detail, well organized and able to juggle many projects at once

• Proficiency with spreadsheet, document, and Gantt chart creation

• Previous experience with Automated Control Systems PLCs and PCs

• Strong opinions, weakly held. We want to build something that’s best in class and recognises the uniqueness of SL and Shopify. To do this, we expect you to come with ideas….and be open to those ideas being challenged.

Additional Information

Sounds cool huh? This is basically a greenfield role. Nothing like this has ever existed at Shopify before, and as we’re very early in the SL journey, there is a lot of potential to help us create the fuel to launch this rocketship!.

Closing date: Thursday, August 18 at 11:59 PM EST. Successful candidates can expect to hear back by Friday, August 26th at 5:00 PM EST.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.