Job Description

Please note: This role requires the employee to be on-site at our location in San Bernardino, CA.

We are making 1-day shipping a possibility for our merchants by building a network of sortation centers designed to inject packages into the network of our carrier partners. With daily increasing shipping volumes we have high expectations for 2022 and a need to scale our operations. It’s a huge challenge, which is why we are looking for someone with a passion for managing remote partners, identifying process failings, conducting root cause analysis, and implementing and driving improvements.

What you'll do:

• Be a subject matter expert, develop and deploy the continuous improvement program that supports Shopify’s strategic direction including all aspects of the business system for operations, fulfillment, warehouse and transportation/logistics continuous improvement.

• Drive the identification, adoption, and continuous improvement of scalable end to end processes by our 3PL Partners and Shopify owned buildings.

• Own key initiative programs that support Shopify’s strategic direction with the ability to manage multiple complex projects across different locations simultaneously.

• Work with Operational stakeholders to drive execution on the plans and deep dive opportunities for improvement.

• Develop and define program scopes, short and long term goals, KPIs, and outline/drive the project plan for achieving those goals on time.

• Work closely with all Shopify teams, including Growth, Engineering, Data Science, and Finance.

• Develop continuous improvement training materials and deploy to the organization and partners/suppliers.

• Be a change agent developing and promoting a culture of continuous improvement and personally lead lean events at Shopify and partner facilities.

• Responsible for defining and delivering on quarter over quarter performance in Service, Capacity, and Margin improvements.

Qualifications

What we’re looking for:

• 5+ years of professional experience in Operations, Engineering or Supply Chain leading continuous improvement in a multi-site warehouse, distribution or e-commerce environment

• Certification in lean manufacturing/six sigma systems and tools with proven experience implementing for quantifiable results

• Demonstrated excellence in collaboration with internal and external business partners to deliver greater operational performance, efficiency, and/or quality

• Keen ability to distinguish internal versus external problem sources to properly focus the correct resources to resolve issues quickly

• Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation

• Comfortable with ambiguity and the ability to adapt in a rapidly growing startup environment

• Ability to work independently in a high pressure environment with all levels of leadership and exercise sound judgment where clear guidelines may not exist.

• Personable and collaborative; strong affinity for working cross-functionally

• Strong computer literacy skills, including usage of Google Sheets/Excel including pivot tables, macros, data links, etc.

• Incredibly hardworking and willing to do what it takes for us to reach our goals

• Ability to be onsite full-time at our fulfillment center in San Bernardino

• Ability to travel for your programs or to work with our warehouse facilities up to 50% of the time

Bonus points for

• Experience working with SQL, creating and running reports

• MBA/Masters Engineering/Supply Chain

• Expertise in Lean Management, Six Sigma and other OE tools

• Project Management Professional (PMP) or equivalent certification

• Strong process, manufacturing, fulfillment or engineering background with an ability to understand work flow and throughput through the operation

Additional Information

Closing date: Monday, January 2nd, 2023 at 11:59 PM EST. Successful candidates can expect to hear back by Monday, January 16th, 2023.