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Merchant Solutions Engineer (Remote, Americas)


Location: Remote - Global

Job Type: Full time


Company Description

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

Job Description

Shopify is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability and flexibility they need. Shopify is in hyper-growth, building the tools and experiences for some of the biggest brands in the world, and our Solutions Engineering team is front and center in making that happen. This is where you come in…

As a Merchant Solutions Engineer, you will engage with merchants to plan and complete engagements focused around both platform usage and the merchants’ overall business needs to drive growth. You will engage directly with our merchants and their technical teams to have solutions-focused discussions around the Shopify platform. You will consult on their ecommerce technology stack and business objectives, and provide guidance on how to best leverage the Shopify platform and ecosystem. You will also advise on best practices around complex integrations and provide solutions to set them up for long-term success on our platform.

Merchant Solutions Engineers are Shopify advocates and represent the Shopify brand, values, and product, the role includes merchant-facing activities, including remote and on-site engagements with merchants and supporting community events. You'll be partnering with large Shopify Plus merchants across the NA region and be a key source of insight to provide feedback to Shopify’s Product, Engineering and User Experience teams.


  • Experience in enterprise ecommerce, digital agencies, solutions engineering, or technical account management roles, including experience supporting a wide variety of industries, verticals and business types.
  • Become an expert on Shopify’s capabilities, application ecosystem, and integrations.
  • In-depth Shopify platform knowledge suitable to engage with technical and non-technical merchants to demonstrate the solutions possible and the value of the platform as part of their technology stack.
  • Experience with Shopify’s APIs, Liquid, HTML, CSS, JavaScript and other native and integrating technologies.
  • Strong interpersonal and communication skills - you will interact with diverse technical and non-technical groups, and can effectively facilitate and manage interactions with numerous stakeholders.
  • Analytical capabilities with an understanding of ecommerce best practices, the commerce ecosystem, industry trends, technology vendor landscape, integrations and systems architecture.
  • Familiarity with development lifecycles, version control systems and development environments (git/Github is a plus).
  • A solutions and systems mindset - our largest and most advanced merchants like to push the boundaries of commerce and will often build custom solutions to achieve their goals.
  • Ability to collect, document, and articulate merchant goals and technical requirements.
  • Exceptional writing and presentation skills to express merchant organizational challenges with appropriate messaging for multiple audiences and all levels of leadership.
  • Business acumen - language, listening skills, presentation, and actions.
  • Strong time management and prioritization skills to support a range of merchants with multiple concurrent requests, and the ability to reprioritise on an ongoing basis.
  • The ability to thrive on change, work well as part of a team and as an individual contributor, as well as the flexibility to work locally, regionally, and globally in a matrixed organization. We evolve at a rapid pace and things change quickly, sometimes even daily!


  • Execute merchant engagements (service deliveries) within the defined and agreed upon framework.
  • Build and evolve additional services that fill unmet needs in Shopify’s current platform functionality and partner offerings.
  • Manage the communication and expectations of the merchants during pre and post-service engagement, along with internal Shopify stakeholders.
  • Provide supporting ecommerce expertise through guidance on best practices, knowledge of industry trends and the Shopify platform.
  • Attend and speak at events to evangelize Shopify to current & prospective merchants and technical audiences.
  • Identify and participate in case studies and events that increase merchant growth.
  • Collaborate with internal Shopify teams to improve merchant and partner experiences and develop internal technical knowledge.

Additional Information

This posting will close on February 3, 2023 at 11:59 PM EST. We know that applying to a new role takes a lot of work and we truly value your time. We look forward to reading your application!