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Security Incident Response Manager (Remote, Americas)


Location: Remote - Global

Job Type: Full time


Company Description

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

Job Description

We’re looking for an experienced security leader to join Shopify’s Trust team and lead our Security Resiliency team!

Shopify has grown rapidly over the last number of years. Through a series of safeguards, the Trust team has created a safe environment for employees to do their best work without risking our merchants' trust. The Security Incident Response team is always monitoring for risk and when bad behaviors are detected (internally and externally), the team jumps into action to remediate the situation.

As the Team Lead of Security Resiliency, you’ll be responsible for managing the security incident response team. You’ll be expected to scale the incident response function using technology, automation and best practice.

This is a trailblazing team! You will have the creative freedom to make a real difference and the chance to work with the best talent. Sounds like the place for you? Read on, and we'd love to hear from you!


Here’s what you can expect from the role - an opportunity to:

  • Lead engineering and operations teams to enhance our security incident response capability and perform scalable security alert management.
  • Build and establish the methodology and tooling to operate security incident response and alert management at scale.
  • Use data to define and develop metrics to tell the security incident response story.
  • Organize and run regular game day and crisis scenarios exercises.
  • Be willing to roll up your sleeves and participate in critical incident response and mitigation efforts.
  • Provide direction, mentorship and support to a team of incident responders and security analysts.
  • Grow the team through hiring and development.
  • Champion the incident response craft, along with leaders from other Shopify teams.
  • Be a security advocate at Shopify.


While we don’t need you to have specific experience with our technology stack, this is a leadership position that requires that you have:

  • Proven management and leadership skills, allowing you to develop and mentor others as well as build credibility with your team while executing broader security strategies.
  • Demonstrated proficiency in building and operating security incident response and security operations programs in a technical environment.
  • Familiarity working with senior stakeholders across the organization, both technical and non technical, to develop roadmaps, integrate with larger company initiatives and deliver business and security value.
  • Experience being the lead technical responder or participating in large scale and complex incident response in a cloud-based or zero trust environment, leveraging strong analytical and data literacy skills to find the needle in the haystack.

It would be great if you had experience in any of the following (don’t stress, we are not expecting experience in all of the following):

  • Knowledge of and/or experience with technologies such as Google Cloud Platform, Kubernetes, Splunk, Okta, GSuite, GitHub, etc...).
  • Working with large datasets to gather insights and validate assumptions.
  • Participating in an on-call rotation.
  • Leveraging technology and software development to automate manual work.

Additional Information

How to apply

If you want to help Shopify shape the future of commerce, hit the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we truly value your time. We are looking forward to reading your application!

Shopify is now permanently remote and working towards a future that is digital by design. Learn more about what this can mean for you.