Company Description
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
Job Description
Shopify has redefined commerce, raising the standard for how companies of all sizes sell their products and services online and off. With 1,000,000+ merchants in more than 175 different countries, and the most innovative platform on the market, we continue to grow rapidly while constantly looking for new ways to impact and disrupt markets.
The Revenue Operations team is looking for an Insights and Analytics Lead role to support our Merchant Acceleration business. This role is a Senior IC (individual contributor) role and will be a member of the Revenue Excellence leadership team. Revenue Excellence builds and orchestrates insights through to action. It involves the build of assets and analytics, the orchestration of field action ultimately with the aim of revenue delivery and confidence. This team is commonly known as Sales Strategy and Operations outside of Shopify.
The ideal candidate will lead our efforts to develop and drive actionable insights for our Merchant Acceleration teams (Merchant Success, Launch Engineering, Product Consultants). The ideal candidate will have a strong understanding of data analysis, data visualization, how data is used to drive commercial performance in a sales and post-sales context and strong ability to drive cross functional alignment on analytics requirements.
Qualifications
- 8+ years of experience in building sales and post-sales analytics, metrics and business intelligence
- Revenue Systems and Process Experience - You have some experience/understanding in how B2B / SaaS sales and post-sales processes and workflows are managed and metrics are used to evaluate performance
- Proven track record of developing and implementing analytics program for multi-product SaaS or eCommerce/FinTech businesses
- Analytical - You are able to dissect a sales forecast and identify the implications, risks, and inconsistencies and identify where actions / programs / analysis is needed
- Experience with analytics and data visualization applications (Looker Data Studio, BigQuery, Tableau, PowerBI) with intermediate SQL skills
- Thrive on change - Commerce is always evolving, Shopify is ever-changing, and change is constant
- You love your craft - You have a demonstrated ability to work with data and ambiguity and build analytics assets that are well designed and easily useable by target audiences
- Merchant obsessed - You are customer-focused and do the right things the right way every time
In this role you will
- Manage the build and analysis of merchant acceleration insights inclusive of both scaled and ad-hoc insights and reporting
- Work with cross functional partners across revenue operations, data science, finance, merchant acceleration teams to identify analytics and needed assets to drive revenue confidence
- For more advanced analytics, identify business requirements and work with data science to build to spec
- Enable end-users and leaders on analytics assets and run intake processes to track requests, highlight key insights to stakeholders
- Identify opportunities for process improvement and work closely with Global Post Sale Operations team for improvement opportunities
Additional Information
We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. And remember, we want to know what you're really interested in building and why you want to build it at Shopify, so please give us as much detail on this as you'd like in the answers on the next page. 👍 📖
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.
All your information will be kept confidential according to EEO guidelines.