Job Description

Please note: the hiring team is looking to hire two Localization Program Managers, 1 based in Europe and 1 based in North America.

Shopify is a leading commerce-enablement platform with ambitions to grow our brand globally, requiring multilingual content efforts that can support this effort at scale.

Localization efforts at Shopify are centered around linguistic excellence, teamwork, and cutting-edge technology. We are responsible for the translation and cultural adaptation of a broad catalog of customer-facing content, from performance-based marketing collateral to original training programs, international brand awareness campaigns, and proprietary apps. Our work is not just about translation and localization; it is about providing our users with high quality localization and an experience that feels locally and topically relevant and fuels international growth with an ever expanding base of empowered partners and merchants.

As a Localization Program Manager, you will partner with source content teams, project stakeholders, and internal clients to deliver quality, localized deliverables for numerous international markets.

Responsibilities of a Localization Program Manager:

• Manage localization projects and requirements from early scope to final delivery across internal teams and external suppliers
• Manage and report on quality integrity of localized deliverables
• Engage and build relationships with cross-functional teams and stakeholders (product, engineering, marketing) to ensure localization requirements are implemented, and the localization process is well understood
• Evangelize globalization and internationalization best practices to stakeholders
• Oversee end-to-end localization workflows using our translation management tools and systems
• Contribute to the design, development and management of a dedicated linguistic quality assurance (LQA) pipeline.
• Own project kick-offs & vertical meetings with cross-functional groups for planning
• Identify and manage project risk through prioritization, bug management, and any other means necessary to ensure quality deliveries that also perform well in market where relevant
• Maintain clear and consistent project status reporting for project partners and leadership across multiple teams and programs.
• Drive and ensure consistent high-quality output from localization vendors & freelancers
• Partner with Language Service Providers (LSPs) to ensure Shopify quality expectations are met or exceeded on an ongoing basis
• Oversee the localization budget for your projects by gathering data on the cost, throughput, channel, timeliness and quality - in collaboration with our vendor manager
• Adhere to established and internal localization standards, systems, and best practices and proselytize to interdepartmental stakeholders

Qualifications

• Bachelor's or Master’s degree in localization, translation, international studies, project management or relevant work experience as a Localization Project/Program Manager is required
• Experience managing projects that involve language launches, software, creative content and multimedia localization is required
• Experience with TMS and/or CAT tools is an asset
• Experience in Localization Quality Assurance (LQA) is an asset
• Excellent written and verbal communication skills is required
• Strong analytical problem-solving skills and the ability to work within ambiguity with little guidance
• Strong attention to detail
• Bias to action, proactive & innovative by nature; not dogmatic. There are many ways to achieve a result and you’re not married to any one way
• Comfortable in a fast-paced, deadline-driven environment and able to manage multiple and shifting priorities well. Comfortable with a hyper-active Slack environment. You don’t get distracted easily, even in a noisy (metaphorically speaking) environment

Additional Information

All your information will be kept confidential according to EEO guidelines.