Company Description
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About You:
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
Job Description
We are hiring multiple revenue-focused Learning Program Managers with expertise in Partner Management & Ecosystem and Product. These are critical positions that will be responsible for designing craft-skill learning programs and ensuring effective delivery and measurement.
Product Enablement Onboarding Program Manager:
As a Product Enablement Onboarding Program Manager, you will play a critical role in designing, building, and scaling resources, programs, and initiatives for strategic product launches, updates, or initiatives. Your contributions will significantly impact our team's success and Shopify's continued growth.
Design, build and deliver product enablement programs for onboarding consisting of courses, resources, training sessions, and content in alignment with instructional design framework, and adult learning best practices
Leverage metrics to understand and articulate the impact of the programs delivered
Support the execution and/or facilitation of merchant facing team onboarding enablement programs
Collaborate cross-functionally to deliver inclusive content tailored to audience needs
Understand audience needs and recommend appropriate product programming
Tailor product programming to meet onboarding needs for merchant facing teams, ensuring they have the right information for their role and context is easily understood
Engage and implement feedback from enablement partners on deliverables to create enjoyable experiences for learners
Work collaboratively across multiple functions and teams, to design and build merchant facing programs, complete with learning courses, assessments, objection handling, job aids and other key materials to enhance productivity and competencies
Teams you might work with include but are not limited to: Product Marketing, Launch Specialists, Craft teams (Sales, Support, MSM, etc), Product Management
Drive education and awareness of our product programs to key audiences including new employees, revenue leaders, cross-functional teams, and talent
Consult and collaborate with stakeholders to assess and identify gaps in product training and make recommendations for solutions
Take a proactive leadership role within the team to help uplevel the team around this individual, including creating processes, templates, and team tooling how-to’s
Support onboarding new team members, acting as a mentor and guide
Find efficiencies to recommend new ways of working as a team and provide constructive feedback on current operating models and structures
Partner Enablement Program Manager
The Partner Enablement Program Manager will be specifically tailored to help Shopify's Partner Managers acquire the knowledge and skills they need to excel in their roles. As a key member of our team, this role will have a significant impact on Shopify's growth and success.
In this role, you will:
Develop and design relevant craft-skill learning programs that align with organizational goals.
Evaluate training effectiveness through KPIs and learner feedback to improve programs.
Manage learning projects from start to finish to ensure timely and quality delivery.
Collaborate with subject matter experts including Product Enablement to ensure relevant training materials and assessment are developed.
Stay up to date with industry trends and incorporate new approaches and technologies.
Manage stakeholder relationships by partnering with leadership, managing expectations, and creating alignment on training goals and outcomes.
Qualifications
2-3 years of Learning Program Management experience in SaaS preferred.
Knowledge of learning principles and modern training techniques, preferably in a learning design or creation environment
Exceptional problem-solving and time management skills.
Ability to manage stakeholder expectations and prioritize tasks.
Excellent relationship management skills for cross-functional collaboration.
Possess excellent communication skills and can facilitate large cross-functional meetings.
Experience in an enablement role
Experience owning and delivering projects, formal project management training or certifications is a plus
Understanding of data principles and ability to communicate impact from available data in a simplified story
Experience in a customer facing role, preferably in a SaaS company
Familiarity / experience with learning management and content management systems
A passion for Shopify and our product offerings, with a constant learner mentality
Additional Information
All your information will be kept confidential according to EEO guidelines.