Job Overview

As an FAE, you will be fore-front with our customers (external) and coordinate with internal product development, marketing and application TEams. You will be represent the product line for these defined accounts via strategies and presentations to increase the value we bring through our product. You will offer insight and guidance to the Sales, Marketing, Technical, and Product Development TEams through to delivery of our products and services to our customers in the Bay area.

What you are responsible for:

• Identify new interconnect opportunities and solutions to meet customer’s needs, propose modifications and enhancements to customer specifications with focus on Data connectivity products and work with our Engineering team to aid in design of these new concepts.
• Work closely and strategically with TE sales/Field application engineers and Product/Process teams to provide customer viewpoint and manage business growth.
• Lead/participate in Customer engineering meetings and internal team meetings to ensure timely project execution and planned breakpoints are achieved.
• Conduct on-site installation and service of product; Handle on site vehicle assembly plant trials, problem investigation, root cause and follow-up corrective actions/technical support.
• Participate in the customer’s engineering activities; communicate with the program Team; be commiserate with the customers system requirements and proactively manage their needs.
• Manage technical aspects of the sales cycle including marketing support for the development and implementation of new and existing products
• Provide customer service to solve complex interconnect problems and technical inquiries by working closely with Customer testing team and internal product team to plan and negotiate required testing requirements.
• Build rapport and provide customer support by supplying information related to samples, delivery dates, part drawings and specifications, quality issues, credit issues, etc.
• Manage documentation for customer and internal engineering changes / design studies. Track customer Part numbers and provide Sample requests.
• Manage and coordinate multiple projects that run simultaneously. Must be capable of working independently and in a team environment.
• Periodic travel is required based on project needs.

What your background should look like:

• Bachelor’s Degree or higher in Engineering; Electrical/Mechanical, - Electrical Preferred.
  
• 5-10 years professional working experience in the interconnect solutions industry - Experience with active and passive electronic components, and Data connectivity products (coax, ethernet, etc)
  
• Must be local to San Francisco Bay Area location; Ability to visit customer 2-3 per week.
  
• Ability to effectively organize and prioritize issues and make intelligent, timely decisions independently or in coordination with other cross-functional teams.
  
• Strong cross-team communication and organizational skills. Must be a team player and have the ability to interface well with all levels of personal/management
  
• Good communication skills; written, verbal and cross-functional team
  
• Proficiency in Microsoft Office Applications (Excel, Word, Office, PowerPoint).
  
• Ability to travel (up to 15%)

Competencies