Job Overview

At TE you will unleash your potential working with people from diverse background and industries to create a safer, sustainable, and more connected world.

We are seeking an IT Operations Analyst I to join our TEIS Organization located in Tullahoma, TN. This position provides second-level technical and operational services to employees with technical problems and information technology issues involving desktops, laptops, printers, and multi-function devices, on-site or remotely as required. Provide basic and mid-level network troubleshooting and aid for the Cisco IP based telephone system. Provide local server support for all production manufacturing systems and serve as a liaison between the local site and other TEIS support teams.

Primary tasks include:

• Analyze and resolve customer hardware, software (standard or custom), or network problems or requests reported via ServiceNow tickets.
  
• Basic knowledge of Windows servers/network/configuration
  
• Knowledge in Active Directory
  
• Build, configure, install PCs using TE’s standard “Image” process.
  
• Provide On-call after-hours and weekend assistance for the local site as well as inclusion in the on-call rotation for the Mid&South team.
  
• Troubleshoot client application issues, i.e., SCCM, Crowdstrike, Office 365, and VPN.
  
• Recommend modifications or enhancements to reduce user problems.
  
• Rapidly establish a good working relationship with customers, peers, and partners.
  
• Aid custom manufacturing software and act as a liaison between the vendor and the local site.
  
• Accountable for IT Asset Management and maintaining updated inventory.
  
• Occasionally assist with cabling, racking, and server installations.

What your background should look like:

• A minimum of a 1-2 years of professional experience working knowledge of Windows Operating System and Microsoft Office Applications.
  
• Excellent customer service and communication skills are necessary.
  
• Ability to manage multiple tasks in a fast-paced environment with general supervision.
  
• Works in a team environment, shares knowledge, contributes to processes.
  
• Ability to maintain favorable customer relations can deal comfortably with senior managers.
  
• Frequently interacts with peers, customers and typically requires the ability to gain partnership from remote teams.
  
• Experience in manufacturing site is preferable.

Education requirements

• Associates degree preferred, but not required.

Competencies