TE Connectivity

Location: Normandy, Tennessee

Job Type: Full time


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity’s Quality and Reliability Engineering Teams analyze the ability of product and production systems to comply with customer and contractual requirements through established reliability factors. They design, recommend revisions and install quality control systems, develop and document analytical methods for establishing reliability of products and their components and conduct analysis on relative reliability with regards to cost, structure, weight, maintainability, facility of production, and availability of materials and equipment. Out teams develop, implement and monitor company environmental safety programs and policies to ensure compliance with federal, state, and local environmental, health and safety regulations and recommend corrective actions if necessary. They are responsible for policies and practices to comply with applicable government regulations and industry requirements related to product environmental compliance, the implementation and management of technical and testing standards and specifications, quality control and reliability programs governing materials, product and processes, resulting in the optimization of material and labor, as well as failure analysis, root cause, corrective action and customer communication. Lead a multi-regional team Champion in driving voice of the customer (VOC) and extraordinary customer experience (ECE) initiatives back into operation sites and functional organizations. Partners with Operations, Quality, Project Management, Product Management, Sales, Account Management and Customer Service in coordinating and driving initiatives in alignment with overall business objectives and resolution of concern topics. Provides training and awareness to TE persons and functions related to customer requirements and specifications. Acting regional lead in region or location for escalated or high impact customer events and formal customer improvement programs. Supports ICT manufacturing and distribution locations in the execution of problem-solving process and timing expectations.

What your background should look like:

  • Support/lead for customer warranty programs
  • Perform customer quality manual reviews. Provides direct input and collects input from cross-functional teams as needed. Documents exceptions in draft responses for final management review and approval. Completes quality-related sections on customer surveys. Foster and proactively build customer relationships in the region through customer visits. Coordinated proactive visits to key customer accounts with sales representatives.
  • Maintain compliance of NA Quality Systems (according to ISO & IATF), and support initiatives for common/standard quality procedures across the region.
  • Implement quality strategy to support, contribute to, and integrate within the organization’s short and long-term business plan.
  • Maintain and improve systems to measure performance against established standards/targets.
  • Drive initiatives to improve customer satisfaction while driving down costs (COPQ, Scrap, Customer complaints, etc)
  • Regional focal point to manage major customer issues.
  • Interface with Product Engineering to ensure AQP tools are properly utilized and “quality at rate” is achieved with all new product development launches.
  • Support Lean-Initiatives (TE Operational Advantage) both to optimize/standardize processes as well as to achieve defined targets.
  • Continuously work with site leaders to seek and leverage process improvements.
  • Ensure Quality best practices and lessons learned are cascaded across all plants and functions.
  • Establish effective cross site and cross department communications.
  • Provide leadership for all Quality professionals across the region.
  • Ensure the highest level of Ethics and Integrity across the assignment.
  • Implement the 8 Quality Basics within NA Organization in order to move towards our operational excellence and achieve ECE in our products
  • Drive with site leaders and Quality Managers the COPQ reduction (scrap, internal / external sorting, cycle count adjustments, inventory adjustments)
  • Define with site Leaders and Quality site Managers the 5 years strategic plan and yearly Quality budget
  • University degree (engineering preferred)
  • 8 to 10 years’ experience in Plant Operations various as Quality, Lean Manufacturing, Engineering (product and process engineering), Plant Manager and/or Operational assign-ments
  • At least 5 years Regional experience with the leadership of various sites
  • At least 10 years of Managerial Experience
  • Strong background in Root cause analysis (Green - Black Belt Six Sigma will be a plus)
  • Strong background in Customer Management
  • Experience and direct contact with OEM´s
  • Fluent in English both written and spoken (Spanish will be a plus)
  • Excellent interpersonal and communication skills
  • Automotive experience and knowledge preferred.
  • PPAP, Customer Special Requirements, Problem Solving, Corrective Action, Quality Systems, Lean practices,
  • Understanding of molding and assembly operations. Direct operations experience plus.
  • 50%-75% travel, NA Region (Mexico and US) ( rest of the time based from home)


Building Effective Teams
Motivating Others
Managing and Measuring Work
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
SET : Strategy, Execution, Talent (for managers)


  • Competitive base salary commensurate with experience: $120,000 – $140,000 (subject to change dependent on physical location)
  • Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.

What TE Connectivity Internship Program offers
TE has a robust internship program that provides our interns with an abundance of resources to feel included as part of our Team. Every summer we coordinate various educational and networking events for our interns. The TE University Relations team will be hosting virtual meetups, information sessions, tours, skill building presentations, and topping it off with National Intern Day celebration activities.

A unique employee resource group we have is the Young Professionals Employee Resource Group (ERG). This group is committed to creating a highly engaged and empowered cross-functional network of young professionals by placing high value in Professional Development, Networking Opportunities and Community Involvement to drive the success of our interns.

In addition to the ERG, we also provide our interns with complete access to our internal library of self-lead courses. These courses include academies like leadership to help the interns develop their development in becoming future leaders at our organization. To help with their professional growth, we provide access to Mentors via our NAVIGATE platform. Mentors serve as a guide to navigate the organization and provide additional support in their career endeavors at the company. Our program provides a holistic experience for interns that targets professional development and personal growth.

Our internship program typically runs May thru August and gives students the opportunity to work on projects that contribute to the success of their team and build on their classroom experience. Throughout the 10–12-week program, interns will be provided with:

  • Onboarding & Orientation

  • Professional Development Workshops

  • Networking Opportunities

  • Operations Experience

  • Executive Exposure

TE Connectivity recruits on campus between September and March for New Grad (FT), Rotational, Internship and Co-op positions beginning in May. Once you have applied to a position, your resume and application will be reviewed. If you are selected to move to the next step in the application process, you will be contacted by a recruiter. Once you accept an offer, the onboarding process will begin in January for interns who have committed to offers in the fall semester and upon acceptance for interns who have committed to offers in the spring semester.

EOE, Including Disability/Vets