Quality Manager - Aerospace and Defense

TE Connectivity

Location: Mount Joy, Pennsylvania

Job Type: Full time


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity’s Quality and Reliability Engineering Teams analyze the ability of product and production systems to comply with customer and contractual requirements through established reliability factors. They design, recommend revisions, and install quality control systems, develop, and document analytical methods for establishing the reliability of products and their components, and conduct analysis on relative reliability about cost, structure, weight, maintainability, facility of production, and availability of materials and equipment. Our teams develop, implement, and monitor company environmental safety programs and policies to ensure compliance with federal, state, and local environmental, health, and safety regulations and recommend corrective actions if necessary. They are responsible for policies and practices to comply with applicable government regulations and industry requirements related to product environmental compliance, the implementation and management of technical and testing standards and specifications, quality control and reliability programs governing materials, products, and processes, resulting in the optimization of material and labor, as well as failure analysis, root cause, corrective action, and customer communication.

Please note: This position may involve working with technical data, technology, software/source code, hardware, or other items (collectively “items) subject to U.S. and non-U.S. export control laws and regulations. Under these regulations, it may be necessary for TE to verify a candidate’s national origin and/or citizenship status to determine whether a U.S. or other government export license is required prior to releasing its technologies to the candidate. If TE determines that TE will require a license or will be prohibited by applicable laws from providing the candidate with items necessary for the performance of this position, then TE expressly reserves the right to either a) make an offer of employment contingent upon TE receiving required export licenses from the appropriate government agency, b) consider the candidate for a different position that is not subject to such restrictions, on whatever terms and conditions TE shall establish in its sole discretion or c) decline to move forward with the candidate’s application


  • The Plant Quality Manager is responsible for developing, documenting, implementing, and managing the quality management system for the sub-business unit.
  • Set the tone for a “Zero Defect Culture” and deployment of continuous improvement/lean as the engine of delivering consistent and reliable operational performance.
  • Deploy structured problem-solving techniques to identify root causes and corrective actions.
  • Actively partner to drive TE Operating Advantage as one of the de facto TEOA Champions at the leadership team.
  • Quality Management System (QMS): Implements and helps refine the QMS. The candidate actively drives the 1ADM/1CP Quality initiative in deploying efficient and consistent procedures across the enterprise.
  • Customer Quality: Interfaces where necessary directly with key customers to ensure ECE related to Product and Process Quality QC Inspection: Arranges for QC inspection of products, at the factories, both incoming and outgoing.
  • Alternatively, develop and deploy effective AQL procedures via DQIP plan and process audits.
  • Complaint Handling: Response to customer complaints (RMAs) that are received and recorded via the TECH’s (TE system). Investigate complaints and take appropriate action. Ensures qualitative and timely resolution of issues and drives overall levels of complaints down systematically.
  • Actively engages in the ADM QPL Committee to help refine the process excellence related to QPL Compliance related to Mil-Spec Products for Government Agencies (DLA, Nav-air, etc.).
  • Build capabilities of the broader team. Ensure robust succession plans and talent pipelines to identify and develop bench strength to fill future leadership roles.
  • Reports to the TE Mt Joy Plant Manager and a dotted line reporting to the Regional Sr. Quality Manager.
  • Single Point Accountable for Quality Hold inventory, ensuring disposition and disposal of non-conforming products and RCCA to prevent recurrence.

What your background should look like:

  • Bachelor’s degree in a technical or quality discipline. A graduate degree is desired, but not essential.
  • Minimum 10+ years of quality management experience in a discrete manufacturing company. Familiarity with Aerospace products markets is a plus.
  • 5 years of global leadership experience is a plus.
  • Develop a deep understanding of the TE ADM business unit and the Connectors Plant Groups by building relationships through active engagement and discussions with stakeholders.
  • Ability to support Connectors Executive Staff to operationalize the strategy related to the Global Quality organization and execution of strategic and operational initiatives.
  • Build Effective Teams: Creates and communicates standards and mission.
  • Drive for Results: Displays initiative, prioritizes time, and resources, seeks solutions and outcomes.
  • Excellent analytical and problem-solving skills combined with technical writing skills with an ability to comprehend and apply technical information.
  • Excellent planning and organizing skills.
  • Strong interpersonal skills and the ability to work effectively at all levels of the organization, with the competency and tenacity to achieve results without formal authority.
  • Structured problem-solving skills and experience.
  • Language skills: Must have fluency in English. Foreign language skills are a plus (Spanish).
  • Travel Requirements: Up to 15% (domestic and international)


Managing and Measuring Work
Motivating Others
Building Effective Teams
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
SET : Strategy, Execution, Talent (for managers)

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enables the distribution of power, signal, and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology, and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).


  • Competitive base salary commensurate with experience: $120,240 - 150,300 (subject to change dependent on physical location)
  • Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
  • Total Compensation = Base Salary + Incentive(s) + Benefits


  • A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off, and voluntary benefits.

EOE, Including Disability/Vets