Job Overview

The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Channel business unit to make it easy for our End Customers to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.

Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with TE. Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers. This position offers an excellent foundation for gaining technical knowledge and skills, paving the way for future career advancement into roles such as Field Application Engineer (FAE), Product Engineer (PE), Account Manager (AM), or Product Manager (PM).

A Day in the Life of a TE Solution Consultant:

• Delivers an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of TE Connectivity products and services.
  
• Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.
  
• Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.
  
• Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.
  
• Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.
  
• Maintain a deep understanding of our products and services to effectively communicate their value proposition to clients to drive revenue.
  
• Manage sales pipeline and accurately forecast sales projections to ensure targets are met.

What we Offer:

• Collaborative Environment: Work in a team where a good atmosphere and team spirit are among our most excellent values, fostering a supportive and inclusive workplace.
  
• Flexible Working Hours: Enjoy the flexibility to manage your work schedule, allowing for a better work-life balance.
  
• Hybrid Work Model: Benefit from a hybrid role with the opportunity to work remotely while there is an expectation to spending a 2-3 days per week in the office for in-person collaboration and team building.
  
• Professional Development: Access continuous learning and growth opportunities, including training programs, workshops, and career advancement support.
  
• Comprehensive Benefits Package: including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
  
• Wellbeing and Safety Focus: We prioritize your wellbeing and safety, providing resources such as mental health support and a safe working environment.
  
• Equal Opportunity Employer: We are an EOE, including individuals with disabilities and veterans, committed to creating a diverse and inclusive workplace.

KPIs:

• Customer Effort Score (CES)
  
• Customer Availability
  
• Customer Efficiency
  
• Business Growth

This is a hybrid position with 3 days in office and 2 days WFH 8 am to 4:30 pm. Located in Middletown PA.

What your background should look like:

Competencies/Skills

• Strong communication (written and verbal), persuasion and interpersonal skills
  
• Ability to establish strong business relationships with other Business units and cross functional departments
  
• Motivate others
  
• Collaborative, ability to build strong relationships with cross-functional partners within a global and diverse organization
  
• Demonstrate proactive positive attitude and instil the same within the team
  
• Customer ‘centric’ and sales mind-set
  
• Consultative Selling experience & skills
  
• Result oriented
  
• Ability to maintain progress on multiple tasks, set priorities, and manage time effectively
  
• Ability to adapt, be agile and drive change

Required Qualifications, Experiences and Knowledge

• Previous experience working in a contact center environment
  
• 2+ years of professional experience in a multi-national Customer Care or Sales role
  
• Salesforce experience is a plus
  
• Demonstrated experience in working effectively and directly with all levels of the organization
  
• Bachelor’s degree preferred, technical or business degree preferrable, or H.S, GED with equivalent experience.
  
• Engineering degree a plus.
  

Competencies