EVC Recovery Coordinator I

Are you looking for a challenging career and not just a job? Do you like new challenges and digging into details? Join our dynamic, results driven team where you can provide extraordinary customer service to our travel industry partners.

The EVC Recovery Coordinator I is responsible for the day-to-day operations of resolving overcharges to Expedia Virtual Cards. You will work directly with our global hotel partners, various Expedia internal teams, and our credit card providers to ensure recovery of overcharged funds. Primary communication will be via email, but some telephone communication may be required.

This position will verify that all payment activity from the system of record is consistent with authorization requests and resulting charges. You will ensure compliance with all regulatory and procedural requirements.

Who you are:

• High-reaching individual with an ambitious attitude

• Attention to detail, organized, efficient and ability to multi-task

• Analytical, strong negotiation and problem-solving skills

• Ability to professionally communicate easily understood information through verbal and written communication

• Research oriented with strong documentation skills

• Experience working with business clients within a company or customers

• Excellent critical analytical skills; the ability to quickly determine and explain a situation

• Can easily navigate multiple systems with ease

What you will do/role & responsibility:

• Obtain work from assigned queues

• Resolve overcharges with hotel partners when cases are created

• Communicate clearly and effectively to convey information through a variety of means (primarily email & phone) with our hotel partners to maximize partner-initiated recovery potential

• Maintain active dispute cases to ensure each overcharge has been fully recovered and action partial credits as appropriate

• Respond to hotel partner inquiries and questions regarding overcharges disputed to secure credits from the partners back to our EVC cards within established timelines (SLA’s)

• Raise cases as necessary to an EVC Recovery II Coordinator team for review and submission to our card providers for chargeback processing

• Monitor and maintain work queue to ensure cases do not exceed our recovery timelines

• Review and research assigned vendor rebuttals returned by card issuers for chargebacks that had been submitted and respond as needed

• Complete work effectively and efficiently to achieve department metrics

• Other duties as assigned

*LI-KW1

At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and wellbeing, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and present acceptable proof of vaccination before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50