Job Overview

The Instructional Designer (ID) will support the ongoing content creation and maintenance needs of TE’s Channel Learning, Development & Communication team’s robust digital training, and learning materials. Working closely with Global Stakeholders and Subject Matter Experts (SMEs) from Channel’s Sales/Service Consultants and Leaders as well as Product Managers and Marketing teams from multiple Business Units, the ID will create new high-quality, instructor-led & eLearning video-based courses for New Hires, Tenured Individuals, and Leaders. The learning content scope includes system enhancements, marketing campaigns, product, & soft skills training. The ID will also help drive ongoing content maintenance efforts for existing instructor-led and eLearning courses, including facilitation of translated materials, metadata tagging, and management of SME reviews. The ID will work with a diverse global team located in different time zones that requires occasional scheduling flexibility to meet business needs.

RESPONSIBILITIES

• Consult with Global Stakeholders and Subject Matter Experts to identify training needs
• Design and develop new and maintain existing learning content (instructor-led, eLearning, micro-learning, video-based learning, games, simulations, job aids, role plays, and blended approaches)
• Develop presentations and design plans to support new content development, re-design, or maintenance for existing content, ensuring internal stakeholder alignment to scope and timeframes
• Create supporting voiceover audio files using both self-recorded audio and available AI-based audio tool
• Develop learning assessments, quizzes, proficiency tests, or knowledge checks
• Update and manage closed captioning transcripts for video-based learning content
• Implement required content changes within the LMS platforms
• Provide project progress regularly
• Keep current on learning and development trends to ensure the organization is taking advantage of the latest techniques and technologies
• Perform LMS administrative tasks
• Protect, secure, and ensure proper handling of all confidential data

What your background should look like:

EDUCATION/KNOWLEDGE

• Minimum of 1 -3 years of experience as an Instructional Designer, Content Developer, or Content Manager (or similar role)
• Bachelor’s or master’s degree with major coursework in Instructional Design or Training and Development preferred

CRITICAL EXPERIENCE

• Understanding of content management and online learning platforms experience
• Ability to influence or motivate internal SMEs to ensure deadlines are met
• Ability to understand and translate technical business requirements into easily understood concepts for learners
• Respond to internal Customer needs and effectively prioritize to ensure successful outcomes in a fast-paced business environment
• Strong written & verbal communication skills
• Excellent project management and presentation skills that establish trust, credibility, and respect
• Relationship management skills including a tactful, diplomatic approach
• Advanced experience with Microsoft Office Suite (Word, Excel, PowerPoint), plus experience with TEAMS and SharePoint
• Experience with tools such as an LMS, Articulate Rise and Storyline, Adobe Premiere Rush, Adobe Photoshop, Audacity, SnagIt, or Vyond
• Working hours flexibility to be able to participate in global meetings (when needed)

PREFERRED

• Prior sales/service experience and experience developing training solutions in a corporate environment with tools such as SAP, Salesforce, and/or Genesys.
• ASTD or other certifications in instructional design

MOTIVATIONAL/CULTURAL FIT

• Innovator, Problem solver with a passion for learning & evolving technology solutions
• Results-driven
• Self-starter with the ability to work independently on a globally diverse and virtual team
  

Competencies