About the Role
Base Location: Cardiff, Reading or Perth - this is a hybrid role working two days a week from the office within these locations.
Salary: £26,609 - £30,472 + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: 12 month Fixed Term Contract | Full Time | Flexible First options available - this is a hybrid role working two days a week in the office.
What is the Role?
Working as a Customer Service Advisor within our Collections team you will operate in a fast moving, customer contact centre environment. This role will be predominantly a telephony-based role where you will be on the phone speaking with our customers to resolve outstanding account balances. You will manage your own portfolio of customers while working alongside the wider collections team.
As part of your role you will:
- Ensure our customers receive the highest levels of service through the delivery of exceptional customer service.
- You will be adaptive in your approach, proactively managing your customers and maintain high levels of service while meeting KPI’s and targets.
- Being a customer facing role, you’ll be great at establishing and nourishing positive working relationships with stakeholders both internal and external to the business.
What do I need?
To be considered for this role, we would love you to have:
- Excellent communication and negotiating skills.
- Customer Service experience.
- Experience of Inbound Telephony roles would be advantageous but not required.
About our Business
The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.
In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.
