Description
Mortgage Care – Broker Relationship Officer
GCB7
Some career choices have more impact than others.
Our ambition is to become Australia’s #1 International Retail Bank, to focus on the internationalist customer and to build a progressive bank for the future. We’re looking for progressive minds who are driven and forward thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day.
An opportunity has risen to join HSBC’s Mortgage Care Team as a Broker Relationship Officer, joining a dynamic and collaborative team where you will be responsible for the pre-credit validations of home loan applications. Coupled with providing an outstanding customer experience to our valued broker and proprietary base. This is an exciting opportunity to join a leading International Bank.
The role:
- Validation of home loan applications (pre-credit validation)
- Checking supporting loan documentation to ensure compliance with both customer and regulatory requirements while delivering a positive experience to our customers
- Contacting brokers and customers to obtain information required to complete loan submissions
- Handling broker enquiries in regards to loan submissions
- Maintain an understanding of HSBC mortgage products and services
- Liaising with Underwriting Services, Brokers, Relationship Managers, Mortgage Product Team