- Join ASX 100 finance leader
- Customer Service focused role providing an entry into premium funding
- Assisting with Loan Maintenance, you'll be the first point of contact for our customers and brokers
About us
Join one of Australia's top 100 listed companies. BOQ Finance are passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and competitive environment.
BOQ Finance delivers asset finance solutions to SME and mid-market corporates predominately via intermediaries. Our partners are increasingly demanding access to a broader range of finance and banking services including Debtor Finance, Trade Finance, Inventory Finance, in addition to Asset Finance; delivered as part of broader relationship and solution-focused proposition which is enabled by a full banking relationship with the business customer of the intermediary.
We support a flexible workplace and have a collaborative team environment. You will be part of a professional team located in BOQ Village, situated in the trendy new gasworks precinct, and will gain exposure to a diverse portfolio of clients and products.
About the Role
The purpose of the Customer Service Officer is to act as the first point of contact for customers and brokers in performing loan maintenance and performing soft collections on overdue loans via phone and email. By providing timely actioning of loan maintenance enquiries, you will maintain strong working relationships with Brokers, Clients and Business Development Managers.
Key responsibilities include:
- Follow up of backdated loans awaiting client payments prior to settlement
- Early stage soft collection for dishonoured payments & loans in arrears
- Put payment arrangements in place up to 30 Days in arrears in line with credit policy & DAA
- Issuing cancellations due to non-payment in line with credit policy
- Actioning email, voicemail, telephone requests for general loan maintenance
- Provide first call/email resolution to all Broker and Client Customer Service enquiries
- Daily letter printing/posting and/or emailing
- General Administration as requested by management
About You
The successful candidate will be able to demonstrate the following:
- Ability to work autonomously within a team environment
- Exceptional Customer Service skills with a passion for the banking and finance space
