Business Analyst - Melbourne, VIC, Australia

Join the change. Electrify your future!

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.

Join the change. Electrify your future.

About the role

Business Analyst (12 month fixed term contract)

As part of AGL's Customer Markets business, the Retail Transformation team is changing how our retail business works. We deliver new technology platforms and make things simpler, more digital and easier for our customers. Our Retail Transformation – E&I team works with AGL's Electrification & Innovation (E&I) business, which helps Australians move towards a cleaner energy future by developing leading, sustainable electrification products at pace.

As the Business Analyst, you will work with the E&I product team and delivery teams to build new capabilities for the E&I business. You will own all analysis on one or more capabilities from start to finish, working across multiple business areas and technology platforms to improve AGL's customer experience.

What's in it for you

• Flexibility that works for you, with a range of flexible working options including hybrid working and flexible hours.
• More time for what matters, with purchased leave of up to six additional weeks and an extra week of Recharge Leave for eligible employees.
• Benefits beyond your salary, including discounted energy, telco and solar plans, employee share plans, wellbeing programs and a range of corporate offers and discounts.

In this role, you will be accountable for

• Act as the primary Business Analyst for Retail Transformation E&I initiatives, owning analysis from discovery through to implementation and release.
• Partner with Product Owners, Product Managers, subject matter experts and delivery teams to turn strategic outcomes into detailed solutions that can be built. Define both interim and target-state solutions that balance business, customer and technical needs.
• Run workshops and stakeholder sessions to gather, analyse and validate business, functional, non-functional and transition requirements.
• Produce and maintain delivery artefacts, including requirements, user stories, acceptance criteria, process maps, business rules and detailed solution designs. Keep a clear link between business objectives, requirements and delivered outcomes.
• Map current and future-state processes, identify impacts, dependencies, risks and opportunities to simplify, and keep processes working end to end across customer journeys, systems and teams.
• Support backlog management, testing, implementation readiness and post-release monitoring, and help improve business analysis practices across Retail Transformation.

Who We're Looking For

• 2+ years' experience in a business analyst or product development role, with a proven ability to solve problems effectively.
• Experience creating and maintaining technical documentation, such as user manuals and system architecture diagrams.
• Confidence engaging and managing stakeholders at all levels, from executives to end-users.
• Excellent problem-solving skills and close attention to detail, with the ability to find, isolate and report defects methodically.
• A collaborative approach and experience working with cross-functional teams in an agile environment. Experience with electrification products and services is highly desirable.

Ready to Apply?

• Help shape AGL's retail future as part of a major transformation program delivering new platforms and simpler, more digital customer experiences.
• Support Australia's shift to a cleaner energy future by delivering capabilities for AGL's fast-moving Electrification & Innovation business.
• Own the analysis on your capabilities from discovery to release, and see your work go live for customers.
• Work alongside Product Owners, Solution Architects, Designers and Change Managers, gaining broad exposure across business areas and technology platforms.
• Grow your skills in a collaborative, agile team that values knowledge sharing and continuous improvement.

Ready to turn big ideas into great customer experiences for a cleaner energy future? We'd love to hear from you.

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Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

At AGL, we use some AI-enabled tools to support recruitment administration. All hiring decisions are made by hiring leaders and Talent Solutions professionals, with human oversight throughout.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Solutions team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

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