• Hybrid working combining office-based and work from home
• Varied role supporting our Morwell contact centre and power generation sites
• Join a high performing and collaborative team environment

About Alinta Energy:

At Alinta Energy, we’re constantly striving to do better. Whether it’s lowering customers costs, providing world class local service or sustainable energy, our aim is to be better. And to keep getting better day after day. Better for our customers. Better for Australia. And better for our environment.

We’re a leading Australian utility with an owned and contracted generation portfolio of 3,000MW, over 1 million combined electricity and gas retail customers, and around 1,000 employees across Australia and New Zealand. Supplying energy in Australia for over 20 years, today we’re a vertically integrated energy company providing generation, retail and wholesale supply of gas and electricity across Australia. We support the development of renewable energy generation and offer local customer service through support hubs in Perth, Western Australia, and Morwell in Victoria.

Our Culture:

It’s an exciting time to become a part of our growing team at Alinta Energy. Our people are our greatest asset and we’re committed to a culture that’s focussed on being better at providing great service externally and internally. An organisation where people truly matter. That’s better.

About the role:

We are on the lookout for an experienced Senior Desktop Support Analyst to join our Technology team in Morwell on a full-time, permanent basis. This role would be best suited to someone who wants to deliver a client focused service experience in a professional and timely manner whilst providing high-level desktop support, user administration and new hardware.

Due to the varied nature of this role, you will be expected to hit the ground running and utilise your ability to pivot on requests where necessary!

Duties:

• Coaching and provide onsite direction to the Desktop Support Analyst including prioritisation, management and processing of incoming incident and service requests via Service Now, phone and MS Teams chat
• Assist with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
• Help maintain desktop asset list for all computer across the Morwell and remote sites
• Train new and existing staff on the use of hardware and software used within Alinta
• Create and maintain detailed documentation of support activities, solutions, knowledge articles and user guides

Skills and experience:

• Excellent communication skills and the ability to build trusted relationships with end users
• Good problem solving and analytical skills, analytical ability to plan and achieve a variety of IT support tasks;
• You will be a positive team player, who has flexibility, energy and initiative who values open communication and rapport-building with clients
• Knowledge of current Information Technologies including Microsoft suite of products and Operating Systems, Local Area Networks, Active Directory and Group Policies;
• An understanding of ServiceNow and automation tools would be advantageous

This is a great opportunity for an experienced Senior Desktop Support Analyst to join a supportive, welcoming, and professional environment. You will be a key member of the Technology team and have exposure and oversight to a diverse range of IT matters.

One of our key values at Alinta is ‘People Matter’, so even if you don’t possess all the mentioned skills and experience, we would still encourage you to apply!

Benefits:

• Hybrid working arrangements for most roles, combining office-based and work from home
• Staff energy discount offer (where products are available)
• Generous employee referral bonus
• Salary Packaging options
• Wellness programs including our Employee Assistance Program and free full access to the Headspace application
• Paid community volunteer leave
• Access to LinkedIn learning
• Discount program for a range of products and services
• 14 weeks of fully paid parental leave
• Company paid salary continuance insurance
• Ability to purchase additional leave
• Modern offices with free snacks, drinks, and coffee

Let’s spread the positive energy together…

Alinta Energy is a 2023 Circle Back Initiative employer - we commit to respond to every applicant.

Please note that if your application progresses you will be required to complete background/pre-employment checks. These checks may include but are not limited to - right to work/immigration checks, reference checks, criminal background checks, qualification checks and additional finance checks for finance related positions.

How to apply:

Click “APPLY” to submit your application. Closing Date: 23 August 2023

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