At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
The Opportunity
Located in Melbourne, Victoria, our Engineering division is seeking the expertise and passion of a competent rolling stock professional, to be responsible for customer technical management across all projected executed in Melbourne. As Head of Front Office Melbourne – Rolling Stock, this position is responsible for developing and managing the bridge between the customer, in front office, the front office delivery team and the remote development team across assigned projects. A key member of the leadership team, the main accountabilities include;
- ensuring that the product being developed remotely will fulfill customer and regulatory requirements with respects to the contractual scope (based on “as sold”) and according to the project QCD commitments
- cultivating and maintaining a healthy, collaborative customer relationship
- acts as front office with customer with direct oversight of all Melbourne project based technical deliveries, ensuring clear accountability, competency and capacity of project Customer Technical Interface Managers
- interfacing with the customer to oversee key technical meetings and reviews with the remote development team and in appropriate time with consideration of the project schedule, negotiate and clarify technical contract requirements and ensure that engineering solution and delivery will satisfy customer / final users’ concerns
- interfacing with delivery teams to oversee the competency and capacity planning for the onshore technical delivery team and ensure an effective relationship between parties and;
- interfacing with the remote development teams to develop and maintain effective delivery focused, get the right level of expertise to support technical meetings / reviews with customer and oversee contractual deliverables with respect to commitments.
The position sees our successful incumbent acting as mediator between our customer, front office delivery teams and the remote project development team and will require exceptional, proven interpersonal, negotiation and networking skills that drive open communication and collaboration.
Skills and Experience being sought
- Extensive knowledge of Rolling Stock products, projects, systems and ideally, local stakeholder groups
- Proven operational experience managing the interface between key stakeholder groups, strengthening relationships and achieving outcomes that address priorities and build trust between parties
- A natural collaborator and communicator with interest and confidence to anticipate and address matters and coordinate and deliver appropriate progress updates.
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
About Us
We are proudly, a Work 180 endorsed employer employer and value the benefits and support offered to women in the workplace.
Not only is the rail industry here to stay, offering strong career prospects but a career with Alstom in particular offers;
- stability, new challenges and a long-term career free from boring daily routines
- transverse teams and helpful colleagues to collaborate with
- opportunities to contribute to innovative projects
- agency over your career direction - choose across functions and countries
- benefits and an investment in your development, through award-winning learning platforms and courses
- benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage
- 18 weeks paid parental leave.
- Free gym membership
- Flexible working options
- Bridging leave
- Salary continuance insurance
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone