• Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units
  

• Deliver a great customer experience by enabling customers through AWS solutions, driving innovation, and delivering successful migration programs
  

• Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools
  
  At Amazon Web Services we are leading the cloud revolution. As a Senior Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multi disciplinary teams (sales, solutions architecture, support, product, professional services, partners). With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time.
  
  Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfilment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. This role can be located in either Melbourne or Sydney.

  BASIC QUALIFICATIONS

• Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience
• 5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• 2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
• Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• A history of problem solving and innovation developing technology programs and working across customer organizations

PREFERRED QUALIFICATIONS

• Direct experience implementing cloud services including migrations and modernization projects
• Knowledge of AWS Services and Solutions
• Proven track record of being detail-oriented with a demonstrated ability to self-motivate and work in fast paced, ambiguous environments
• Ability to credibly coordinate between project teams and customers to meet unique customer requirements
• Project management certification or training such as PMP, Scrum, or other Agile experience and certification