Support Officer - Townsville


Location: Townsville

Job Type: Full time


Location: Townsville

Remuneration/Benefit: Competitive salary and attractive employment benefits

  • Fast paced Friendly Team Environment
  • Great Career Development Opportunities
  • Mon – Fri with some weekend and night shift work

About the role:

  • Perform a range of database systems processing and administrative functions through input, maintenance, reporting and quality checks of data within various systems and communication tools
  • Coordinate road activities to measure the safe, maximum, and most efficient use of resources
  • Maintain a daily understanding of depot and operations, to assist with coordination of operational actives, such as preparing for vessels, trucking, or depot activities
  • Ability to work with the Operations Section to develop solutions by troubleshooting, analysing processes and investigating to resolve issues
  • Compile and distribute reports and run sheets and undertake ad hoc data analysis
  • Liaise effectively with customers regarding accurate freight movements to ensure maximum customer satisfaction
  • Use and maintain depot OH&S systems
  • Create and process purchasing transactions in accordance with Customer Service Level Agreements. Where applicable, coordinate equipment acquisition, resources and supplies ordering for the team.

About you:

  • National C Class Driver's License (Mandatory)
  • Excellent time management and organisation skills with strong ability to manage priorities and deliver in tight deadlines.
  • High level of attention to detail
  • High level verbal and written communication skills
  • Analytical and problem-solving skills to optimise business processes
  • High level of interpersonal skills to foster highly effective internal/external relationships
  • Intermediate knowledge of relevant systems, including SAP and Microsoft Office
  • A working knowledge of Stevedoring, Logistics and / or Road Transport or relevant experience in the transport industry.
  • Ability to work weekends and night shifts if required around shipping schedules.

What we can offer you:

At Aurizon, we support the development and growth of our employees to reach their full potential. With a National portfolio of operations, we offer a diverse and inclusive environment with long term and exciting career opportunities. Some of our benefits include:

  • Development and growth opportunities
  • Parental Leave Program and Super Booster
  • Access to female and Aboriginal and Torres Strait Islander mentoring programs
  • Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands

At Aurizon we believe in connection

It is our ability to connect that strengthens communities, industries and builds economies. It helps to embrace diversity in our workplace and that is the experience we want for everyone. We are building a culture where everyone is seen, heard and valued, because of their diversity. We value inclusion throughout the whole company and encourage you to apply.

About Aurizon

Aurizon is Australia’s largest rail freight operator and a top ASX company. Each year, we transport more than 250 million tonnes of Australian commodities, connecting miners, primary producers, and industry with international and domestic markets.

We strive for a diverse, collaborative, creative and a high-performance culture that celebrates the contribution of every employee and provide opportunities for career development in a dynamic work environment.

To learn about us and our company values visit

For more information on this position (reference 90776), please contact Julia on 08 9212 2605

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