Division: Digital
Department: Energy Markets & Corporate Digital Systems
Reference number: 13394
Engagement type: Fixed Term Contract
Office Location: Melbourne
AEMO at the Heart of Energy
AEMO is Australia’s independent energy system and market operator and system planner. AEMO’s purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are now committed to a net zero economy for Australia by 2050 and our vision is to enable this. We have the once-in-a-lifetime opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection. Join us as we contribute to this significant transition in the energy sector.
About the role
The Energy Markets & Corporate Digital Systems (EM&CDS) is a department within the AEMO Digital division. We are accountable for the management of market systems across the National Electricity Market (NEM) and Wholesale Electricity Market (WEM), retail systems across NEM, WEM and GAS as well as all corporate systems across AEMO and its Subsidiaries. We take a customer centric approach to everything we do, partnering with business teams providing support, development, release management, operational maintenance, as well as the technical delivery of the strategic Programs & Projects.
Working in the Enterprise ServiceNow Platform team and in collaboration with Corporate and Digital functions, you will work alongside the Senior Product Lead, ServiceNow and continuously improve the ServiceNow product delivery practice ensuring a high level of compliance, quality and assurance to platform standards, and quality in delivery.
The role supports the Manager - Enterprise ServiceNow Platform, ensuring platform issues are managed and requirements are developed to, including user stories are captured, tracked, tested and implemented adhering to the guiding principles, improving AEMO’s ServiceNow user experience and maximising the value from the ServiceNow platform.
Your focus will be on maintaining an efficient, customer centric product development operating rhythm; ensuring Digital division is effectively using the platform, leveraging licensing entitlements to full potential; and building capabilities to ensure the Enterprise ServiceNow team continue to deliver consistent quality outcomes for customers, including development of automated test framework (ATF) for new or existing capabilities.
This is a 12-month, fixed term contract based in Melbourne.
What you will be doing
- Collaborate across the Digital division, including cyber security and technology governance, and with enterprise risk and audit teams, to identify, assess and manage technology risks affecting the ServiceNow Platform.
- Champion and maintain ServiceNow platform standards, ensuring platform hygiene, adherence to guiding principles, and consistency of design and configuration across all enhancements.
- Support the ServiceNow product lifecycle, working closely with teams across Digital and AEMO to ensure solution design, development and delivery meet customer expectations and organisational objectives.
- Design, develop, test and document moderately complex applications, scripts and configurations on the ServiceNow Platform, ensuring alignment with agreed development practices, patterns, standards and security controls.
- Contribute to platform governance by providing input to prioritisation activities, backlog management, requirement baselines and change impact assessment in line with established frameworks.
What you will bring to the role
- Strong experience working on the ServiceNow platform with maintenance of relevant accreditations.
- Certified ServiceNow Administrator (CSA).
- Certified Implementation Specialist: IT Service Management (CIS: ITSM).
- Certified Application Developer (CAD).
- High standards in quality control, customer service and maintaining “out of the box”.
In return some of our benefits to you
- Flexible working: work from home, part time, job share, hybrid options, and additional leave options
- Professional development via projects, industry networks, job rotation, study assistance and more.
- Give back with up to 4 days of volunteering leave per year.
- Reward your hard work with annual performance bonuses (subject to eligibility).
- Embrace a healthier you with our wellness program, discounted health insurance, gym perks and our comprehensive Employee Assistance Program (EAP).
About Our Process
At AEMO we are committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds, including people with disabilities and neurodivergence and those who identify as Aboriginal and/or Torres Strait Islander. If you have any accessibility requirements to support you during the application or interview process, simply let us know by emailing us at talent@aemo.com.au