At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

Your new role
As the Manager, Administrative Operations you will lead a team to ensure that Administration services are delivered in accordance with the Business Rules and associated service agreements. The primary purpose of this role is to monitor the performance of our administrator and other service delivery partners who are involved in the administration of members' superannuation.

Key duties include but are not limited to:

• Lead, motivate and inspire the team to ensure they are empowered and accountable to deliver to their objectives and quality outcomes.
• Work closely with internal and external stakeholders, building trusted and meaningful relationships.
• Assist with planning and influencing the strategic direction for administration management.
• Monitor, track, and report on performance and address any areas of underperformance.
• Manage complex enquiries and escalations from the business and members when required.
• Contribute to the Member Operations strategic roadmap and annual business planning process.
• Work closely with peers on continuous improvement to prevent complaints, improve efficiency and mitigate risk to the Fund.
• Be the SME for Member Operations for the Fund including working groups and projects.

What you'll need

• 5 years' experience in superannuation within the operations and administration space
• Proven experience in dispute resolution and complex complaint management
• Strong leadership experience
• RG146 highly advantageous
• An ability to read technical documents intelligently, to determine the subject matter and to prepare and summarise reports.
• Strong stakeholder management skills, with the ability to engage effectively at all levels.

Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching, and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit, and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required.

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