The D365 Digital Service & Power Platform COE Solution Area Architect works with the CoE Team Lead and is responsible for driving sales and revenue for the D365 & Power Platform business through prospecting, acquisition, development, and expansion customer opportunities.
In this role, you are cross-industry and provide technical and solution envisioning expertise to the Area, Country, and Regional Sales and Solution Area Teams. You help develop and execute sales strategies, drive proposal efforts, and provide technical sales support. You specialize in Microsoft Dynamics Power Platform, CE Solutions for Field Service and/or Customer Service and, therefore, provide deep expertise in lead qualification, opportunity assessment, opportunity development, and proposal development.
Your Primary Responsibilities & Objectives Include:
Sales Support (60%)
Proactively delivering strategic messages and roadmaps to both new and existing customers within the Local Account Groups
Working with the Business Development/Sales Team to develop and execute selling strategies
Providing pre-qualification expertise to evaluate customers business needs and align them based upon Avanade differentiators
Consistently building depth in breadth in technology expertise thru Avanade’s multiple tools, mandated training, access to enterprise cutting edge engagements
Helping the customer see what is possible with technology (visionary)
Managing customer information using internal tools such as the internal CRM system, deal pricing tool, and/or regional sales spreadsheets
Delivering quality presentations (both written and oral) and customized product demonstrations (POC)
Serving as the Solution Lead for new opportunities and direct proposal efforts
Understand customer business requirements to the depth you are able to spark conversation around new opportunities (the what is possible with technology)
Solution Development (30%)
Building relationships with Accenture, Microsoft, industry groups, and customers
Giving input to the Global COE Team in developing and executing plans for brand development, customer referrals, market awareness and market positioning
Representing Avanade at relevant customer and industry events and write POV documents/conduct webinars which create positive exposure for Avanade’s brand
Contributing to the development of Avanade intellectual property, including assets and knowledge capital
Evangelizing the Field Service and/or Customer Service solutions across the Globe
Customer Delivery (10%)
Customer/Prospect training
Objectives/Metrics for CoE Solution Area Architect:
Sales Support (sales and revenue targets)
Harvesting of Field-generated Assets
Continual Growth and Maintaining of Technical Skills and Certifications
Avanade Capability Readiness and Thought Leader (Solution Architecture and Sales)
Active in Avanade Technology Communities while Demonstrating Leadership
Active in Field Service and/or Customer Care Communities while Demonstrating Leadership
Your Technical & Non-Technical Skills Include:
Deep functional and technical acumen and understanding of Microsoft Power Platform
Dynamics CE for Field Service and/or Customer Service
Understand and articulate integration architectures including development tools/products and standards
Strong Customer Service Orientation
Business Process Analysis and Design
Field Service Industry Expertise
Customer Service Expertise
Contact/Call Center Expertise
Strong knowledge of the following D365 (and underlying technologies):
o Azure (including IoT)
o Microsoft Office
o Resco
Demonstrated experience in CRM either in presales or customer solution development - delivery background is strongly preferred
Extensive experience with Field Service technologies (eg. FieldOne, IBIS, Wennsoft, ServiceMax) and Contact Centre technologies (eg. Genesys, Avaya, SAP)
ERP experience is considered an asset
Technical/Other Skills: Microsoft SharePoint, strong background on Microsoft technologies/trends
Demonstrated success in the leading and managing of people in a team-based environment
Excellent presentation and written & verbal communication skills
Strong consulting and client facing skills
Bachelor’s degree with technology focus or equivalent work experience
