About the Role

An exciting opportunity for a People Operations Officer to support BOQ Group during our transformation journey on a 6-month maximum term basis. By joining the digital bank of the future, you will be able to make a difference with integrity and empathy, contributing to the successful and effective general support of BOQ Group employees and internal departments of People and Culture, adding significant value to our organisation.

As a People Operations Officer within our People and Culture division, you will provide top tier general support to the Group. This includes a high level of customer service, supporting the on-boarding of new employees, management of Owner Managed Branch employee data and administrative support.

Your key responsibilities will focus on three core areas:

Customer Service:

• Manage incoming telephone calls from BOQ Group employees.
• Manage high volume of incoming emails from BOQ Group employees.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid and complete information.
• Follow policy and procedures.
• Take the extra mile to engage with customers.

Provision of Advice and General Service Delivery:

• Action generalist human resource requests.
• Provision of tier 1 advice and support on human resource issues to stakeholders in a matter that facilitates sound human resource practices and understanding within the business.
• Coach and guide managers in the appropriate use of self-service human resource tools such as the BOQ Group intranet and Human Information Resource Information Systems (VISION and Workday).

Support People and Culture:

• Prepare onboarding documentation for new employees within the BOQ Group.
• Action internal requests for employee movements.
• Management of employee separation requests.
• Management of Employee Due Diligence verifications.
• General administrative tasks.
• Other human resources tasks which support the wider People & Culture team.

About you

As an experienced people operations professional, you will possess a growth mindset and value confidentiality, discreetness and tactfulness. You will importantly have a strong attention to detail and ability to work with various systems and business tools. You have strong knowledge and experience in Microsoft Office products, supported by strong phone contact handling skills and active listening.

Furthermore, you will have excellent management and prioritisation skills supported by a can-do mentality and tenacity to make our people operations function effective and efficient. You will have proven customer support experience or experience as a client service representative in a high-volume environment. A degree in Human Resources, Psychology or equivalent is desirable.

About Us

BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

Our Benefits

• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Paid volunteer days
• Purchase annual leave
• BUPA Corporate Plan
• Employee Assistance Program (EAP)
• A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
• Accessible work support through various practices, systems, office adjustments
• Gym, shopping, technology and travel offers
• 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.