About the team
The Direct Business Banking team is part of Business Banking and Agri, servicing business customers in the under $500K lending space. We work with our distribution partners in branches, digital and consumer connection as well as our partners in operations and commercial credit risk to support our existing customers to grow and to attract new customer to BENs Business Banking proposition.
The role
Known internally as a Business Direct Consultant , in this role you will assist our micro business customers (with lending needs under $250k) with their enquiries. This could involve providing product information, helping with self-serve options or arranging for a virtual meeting with one of our Business Direct Lenders or Managers.
You will also play a role in customer calling campaigns with the objective to generate leads for new relationships.
In this role you will:
- Be the voice of our business across all direct to customer phone and digital interactions
- Connect with customers to educate and discuss product and services, ensuring their interaction with our business is easy and seamless
- Assist customers to find lending solutions for their business needs
Multiple full-time, permanent positions available as we build out this new team. Ideally, you will be located in one of our Direct Banking hubs in Brisbane, Bendigo or Melbourne for the days that you’re in the office, noting that hybrid ways of working are core to how we operate today.
You
Some of the key capabilities and experience which will set you up for success in this role includes:
- Understanding of banking products and services – ideally including business banking products and services
- Ability to proactively undertake needs-based conversations presenting relevant solutions
- Strong customer service and relationship focus
- Strong written and verbal communication skills
- Ability to use and operate multiple systems concurrently
- Experience in a fast-paced and rostered-based environment
- WebChat/Livechat experience desirable
If you seek reward in helping the people behind small businesses achieve their goals, you will have a fulfilling career as part of our team.
About Bendigo and Adelaide Bank
Bendigo Bank has a unique position in the Banking and Finance industry: we are a trusted brand with a (really!) high Net Promoter Score and the time is right for growth as businesses reconsider the sort of bank they want to partner with. With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank. Every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it.
Why us?
There's so much more to a career with Bendigo and Adelaide Bank than just banking.
Get real benefits, work life balance and flexibility such as:
- Flexible Work Options
- A range of staff banking and superannuation benefits
- An employee wellness service in the form of an app that is also extended to family members
- Gym membership discounts
- Private health insurance discounts
- Retail discounts
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.
To find out more about our Business Banking Transformation please visit: https://careers-ext.bendigoadelaide.com.au/business-banking
Apply now via the application link! Applications close COB 18th August 2023.
*Screening may take place before closing date*
