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Trainee Customer Service Officer | Community Bank Lang Lang | VIC

Bendigo and Adelaide Bank

Location: Melbourne

Job Type: Full time


Do more, dream more, become more. Welcome to Bendigo.

About us

We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our customers, giving back and making our communities a better place.

Be the difference. Be part of Bendigo Bank.

About the role

We have an exciting opportunity for someone looking for a career in banking by undertaking a Traineeship as a Customer Service Officer.

You will be given the guidance you need to do what you do best – listening to customers and using your skills to help them with transactions, provide education on our online platforms and tools, recommend the banks products and services, and assist our customers achieve their financial goals.

This position is located at Lang Lang. We will support you to achieve a Certificate III in Business. This is undertaken as paid on-the-job training within work hours and in conjunction with a Registered Training Organisation. In return you’ll receive a 12 month full-time contract, with salary paid based on the National Training Award.

About you


  • Can quickly learn new systems and processes

  • Confidently talk to customers face to face and over the telephone 

  • Are eager to learn and share with others what makes our bank different

  • Hold a strong desire to find solutions that truly meet customer needs

  • Have experience in the customer service - this is a plus but certainly not essential, we understand that you may be starting out in your professional career

Why us?

There's so much more to a career with Bendigo Bank than just banking. You bring your brilliant mind, and we’ll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

To find out more about our Retail Banking roles visit -

At Bendigo Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now.

Please note: Screening and interviews may commence prior to closing date.