Workforce & Real Time Analyst

Bendigo and Adelaide Bank

Location: Sandgate

Job Type: Full time


About the role

Based at and of our head office locations, this permanent, full-time Workforce & Real Time Analyst role reports to the Senior Manager Standard Workforce Practices with key responsibilities relating to ensuring we have balanced and cost-effective rosters to meet our customer demands across all channels and in line with our business and financial objectives. The role works broadly across the Eeco to ensure that the Bank has employees with the right skills working at the right time to meet our customers’ expectations and needs. There will be a key focus on real-time management and ensuring we manage our staffing and call queues effectively with productivity and cost front of mind.

You will to ensure that workforce data will be provided to support both tactical and long-term decisions relating to the workforce of the Bank. In addition, this role may also engage with managers across the business to provide information on their workforce as well as potential future scenarios.

About you

To be successful in this role you will have:

  • Ability to demonstrate a high level of resilience and social awareness when partnering across the business with stakeholders
  • Previous experience working as a workforce planner preferably in a contact centre environment (2-3 years).
  • Team player and possesses a can-do attitude.
  • Able to work in a fast-paced environment and proven experience in managing competing priorities.
  • Flexible working hours to meet the needs of the business.
  • Inter and intrastate travel as required by the business.

How to apply

If you are interested in this opportunity, please apply online with your CV and cover letter.

Position Description: PD Workforce Planner v2.docx

For a confidential discussion about what this opportunity can mean for you, please contact Crystal McNabb on

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!

All internal candidates are required to notify their leader when applying for a new career opportunity and will be asked to acknowledge they have done so upon submission of their application. Please contact the Recruitment Advisor managing this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

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