Customer Service Officer | Community Bank Milton & South Coast, NSW

Bendigo and Adelaide Bank

Location: New South Wales, Sydney

Job Type: Full time


Be the difference. Be part of Bendigo Bank.

About you 

You’re looking for a job where you can make a real impact for both your customers and your community. You thrive in a role that is fast-paced and varied, love building authentic and trustworthy relationships with your customers, and get excited helping them to grow their financial well-being. You want a job where you can help your community achieve big things and have some fun along the way.

You’ll bring: 

  • Previous banking experience preferred
  • Extensive experience in a customer service or sales environment 
  • Demonstrated competence in achieving consistent sales results 
  • An ability to confidently talk to customers face-to-face and over the phone  
  • An eagerness to understand and share with others what makes our bank different 
  • Experience in the banking and finance industry - a plus but certainly not essential 

About the role

Our vision is to become Australia’s bank of choice, and you’ll play an important part in helping us achieve that. Customer Advisors are the face of the branch and business. You will build meaningful relationships with your customers to help them meet their financial goals. Knowledge and expertise set us apart. You’ll connect with the community to contribute to them, including finding ways for us to engage with them. Teamwork and mateship will be crucial as you work together to meet our goals. You’ll be part of a culture that values risk and compliance at the heart of all decision making.

This positions is located at our Community Bank Milton & South Coast . The role is a Permanent Full-time position . Standard hours will be 76 hours per fortnight with flexibility to increase to cover for staff leave periods.

About us

Bendigo Bank is the bank you can be proud to work at. We have a collective purpose to feed into prosperity, not off it. We were born out of community, for community, and remain the only bank headquartered outside of a capital city. As part of the larger Bendigo and Adelaide Bank Group of over 7,000 employees, we’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for.

We’re more excited for our future than ever before. Join us in walking the talk when it comes to supporting our customers, giving back and making our communities a better place.

Why us?

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with our on-the-job training and internal and external development opportunities - we want you to shine. After all, YOU make us the better big bank. 

To find out more about our Retail Banking roles visit -

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustments to accommodate an illness, injury or disability to equitably participate in the selection process, and of course, if successful, the workplace.

Further Information

Please review the Position Description: Download File Customer Service Officer_Community Bank_May 2022 (1).pdf

If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now . 

Please note: Screening and interviews may commence prior to closing date.

Please note – once you have submitted your application you will receive an email to complete a Pymetrics Online Gaming Assessment. This will take approx. 20-25 minutes and is required to ensure a fair and equitable process. Following this you will be contacted to advise of next steps. Please check your junk folder if the email is not received within 30 minutes.

You’ve got this!