• Hybrid work arrangement
• Suitable for movement from Branches to Agribusiness
• Great team support and lots of company perks!

Rural Bank is striving to be the bank of choice to help Australian farmers grow and we are looking for people who thrive on helping Agricultural customers grow to join our team.

Rural Bank is proudly part of the Bendigo and Adelaide Bank group, offering a specialist value proposition to Australian farmers. As a specialist lender, we have a deep understanding of Agriculture and how to assist our customers in securing their financial needs to grow their business. Setting the standard for banking and giving financial power back to our communities, Bendigo and Adelaide Bank was recently ranked in the top three most trusted brands in Australia. So, come and work for a Bank you can be proud of.

We are currently transforming our business and have entered a growth phase both internally and externally in market. We have harnessed our dynamic energy for change, and we have made investments to be better digitally enabled whilst retaining our focus on building and serving customer relationships both on farm and remotely. This allows our customers to choose how they wish to bank with us, knowing that a team of specialists are committed to meeting their financial needs. Our business offers career pathways that allow for growth and movement, as well as flexible working arrangements to suit your personal circumstances.

About the team and role

As part of our growth strategy, we are mobilising a national team to service our agribusiness customers in the under $750K lending space. Using multiple digital channels, including virtually and on the phone, this team supports our existing customers to grow and attracts new customers to our Agribusiness proposition.

As the Agribusiness Direct Service Associate you will build a strong connection with new and existing customers while identifying opportunities to strengthen the business relationship. Working closely with the Agribusiness Direct Managers you will deliver win-win solutions that meet the customer’s needs, and the Bank’s growth target and risk appetite.

On any given day you might :

• Respond to customer requests for information or assistance
• Communicate with customers to gain insights into their business and banking requirements
• Match appropriate products/services to our customers’ needs
• Prepare and administer loan files
• Manage the end-to-end loan application process including preparing application forms and credit submissions, settlements, file administration and maintenance
• Process documentation, loan applications and evaluations
• Complete annual reviews
• Monitor loan arrears and account irregularities, taking appropriate action with customers

This is a full-time, permanent position, which can be based in any location, providing you have access to one of our regional or corporate office locations. We offer flexible work options and hybrid ways of working are core to how we operate today with at least 2 days working from the office.

About you

We’re looking for someone with passion, knowledge or aspiration for agriculture and food or fibre production, plus:

• Strong written and verbal communication skills to effectively build relationships with customers, internal stakeholders and team members.
• Relationship building skills to support customer needs and interactions with key stakeholders.
• Financial analysis skills, including the ability to analyse and interpret financial statements.
• Knowledge of banking regulations, policies, procedures and products/services.
• Accurate processing skills with a focus on attention to detail and prioritisation of workflow.
• Self-motivated and proactive style with a growth mindset.
• Excellent problem solving, time management and multi-tasking skills.
• Ability to adapt in a changing environment.
• Ability to work effectively under pressure, meeting customer delivery deadlines.
• An understanding of the end-to-end lending process is highly regarded.

What we offer

There's so much more to a career with Bendigo and Adelaide Bank than just banking. A career with Bendigo and Adelaide Bank will see you become part of the team, your contribution will be valued, and you’ll get all the assistance you need to reach your full potential and achieve your objectives.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now.