You'll be part of a dynamic, connected, and fun environment, working with a range of customer consultants, lending specialists and team leaders.
It starts here. With Bendigo Bank… and you.
We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.
**interviews happening next week so don't delay, please apply NOW!
About our Contact Centre
Our Contact Centre is at the forefront of our relationship with customers and plays a key role in delivering on our promise to be truly customer-connected. As our customers’ needs change, we will too; growing our technological solutions to enable people to connect with us in multiple ways in the future. We are committed to investing in our people, so our customers always receive the best possible experience.
In an increasingly ‘virtual’ world – where customers want to connect with us over the phone, through their mobile device, online, message or by email – it’s Consumer Connection that brings the ‘human element’ to these transactions. In Consumer Connection we aim to create service excellence for our customers. We deliver product and service solutions, sales and service that helps acquire and retain customers – and encourages them to do more with us. As a team, we support one another and lead by example. Our strong customer commitment is underpinned by our values and the expectations we have of each other.
About the role
You'll be part of a dynamic, connected, and fun environment, working with a range of customer consultants, lending specialists and team leaders. You'll answer customer calls, respond to customer emails, and web requests, and get involved with a range of customer campaigns and initiatives. The Customer Consultant is the voice of Consumer Connection in both call and digital interactions with our customers. The role connects customers with products and services, making their interaction with our business easy and seamless.
The Day-to-Day requirements of our Consultants;
- Respond to customer phone calls, emails and online web messaging within acceptable timeframes, delivering service excellence for each and every customer
- Listen to and understand our customers’ needs and present solutions and identifying opportunities for growth and follow-up until enquiry is fully closed
- Apply relevant policies and processes to complete all outstanding work
- Make sure all fees are applied to accounts as per the bank’s fee collection policy
