What you will enjoy doing

• Support the agency network and assist the Business Manager with stock reconciliations, commission payments, and banking activities
• Case-manage complex customer enquiries, resolving root causes to prevent reoccurrence
• Work collaboratively as a key contributor within the CSO team and wider business
• Monitor real-time call and case queues, ensuring adequate resourcing and escalating gaps to Service Management and Workforce Management

What makes you great

• Minimum two (2) years’ experience leading a call centre team in a fast-paced environment
• Proven ability to build, motivate, and manage a high-performing team with strong training and performance management skills
• Hands-on leadership style with a focus on customer service, discipline, and leading by example; able to jump on calls and manage difficult customer interactions
• Quick learner, adaptable to new systems and processes with minimal training
• Strong organisational skills, able to manage own tasks to a high standard within agreed timeframes
• Exceptional influencing and communication skills, able to drive change and inspire teams

Why you will love working with us

Are you looking for challenges? We face them every day and we know we grow by mastering them. Collaborating with our customers is key for our success and together with you we want to achieve our ambitious objectives. One thing is for sure – while we love working with our customers, there is no compromise on being compliant. We do business with our customers with integrity.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless. 

Elgas is an equal opportunity employer and encourages applications from diverse demographics, including Indigenous Australians and people with a disability. We're local, with service centers around the country to ensure rapid supply and reliable delivery in virtually every area. Our customers get convenient 24/7 Online Services for orders, payments and account information.  

Elgas offers a diverse range of employment opportunities, training programs and enhance career development for outstanding employees, including the possibility of career advancement opportunities with BOC and the global Linde Group. We also have a variety of employee appreciation programs to recognise solo and collaborative team efforts.   

Have we inspired you? Lets talk about it

So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?

We are looking forward to receiving your complete application (cover letter, resume, relevant certificates and / or licenses) via our online job market.

In order to apply, you must have full work rights in Australia.