Overview:

The role holder is a senior leadership role responsible for driving operational execution and delivery of key Australian and regional/global operational projects driving the scalability and cost effectiveness of the operational teams onshore and outsourced offshore locations. This is an operational subject-matter expert role, not a project or program role.

The role holder will form part of the Global Transfer Agency and Collective Investment Service Management team. The role holder will be expected to make decisions in that capacity and actively participate in the management of the overall Global Transfer Agency and Collective Investment Service operations and contribute to the management, strategic planning and direction of the overall Global Transfer Agency and Collective Investment Service Operations.

In this role, the individual will manage a wide network of stakeholders, including [internal] Country & Regional Management, Client Executive, Product Heads, Legal, Technology, and [external] Clients, Auditors, Regulators and Industry participants.

Role will cover location strategy and end state operating model design and execution, automation projects, regulatory, tax reporting and AML/ KYC initiatives. The role will reside within the Transfer Agency and Collective Investment Service Operations and will be required to work with team in a matrix manner or with a small number of direct reports.

In collaboration with TA Technology, TA Product, Global Change and cross-functional Operational teams onshore and offshore, define and execute such initiatives and to deliver the most efficient and effective operational models across each function in Transfer Agency and Collective Service operations. A close and effective working relationship with internal partners is critical.

The person will also be responsible for the delivery of all regulatory and operational aspects of agreed projects within operations. This will include liaising with each operational/functional team, gathering and documenting requirements and procedures, including delivering any internal, client or regulatory needs associated with same and ensuring operational readiness.

The role will report to the Regional Head of Transfer Agency and Collective Investment Service Operations.

Primary Responsibilities:

• Continually enhance the Transfer Agency and Collective Investment Service offering through knowledge of competitors, industry and the regulatory environment.
• Drive and encourage a culture of excellence and consistently deliver high levels of client service and focus.
• Identify and validate opportunities for efficiency, automation and cost reduction within each operational function.
• Work closely and collaboratively with other senior operational management to delivery standardized best practice service models.
• Implement best practice processes and risk management controls across locations to achieve high-quality service delivery output.
• Identify issues or inefficiencies within the team and build a strong, controlled working environment, concentrating on error prevention and mitigation and to act as the Single Point of Contact on escalations.
• Ensure regulatory and Citi policy requirements are met from a Transfer Agency and Collective Investment Service perspective, working closely with the Transfer Agency and Collective Investment Service senior management team and with the 2nd line of defense and line control officers in region/globally.
• Work with the Global Change teams located onshore and offshore to design and execute interim and end state operating models for each function for Transfer Agency and Collective Investment Service Operations.
• The role will require delivery of regulatory and operational changes areas such as AML and tax reporting etc.
• Drive the execution of such initiatives from beginning to end.
• Obtain regulatory approvals necessary, including preparing any submissions required.
• Ensure operational readiness ahead of go live.
• Defines key success criteria and metrics to monitor progress versus business goals.
• Lead the identification, escalation and drive resolution of issues.
• Talent management and development. In addition to managing the daily responsibilities of the team, build effective working relationship with team members and guide them in their tasks. Regular effective one-to-one sessions with direct reports are required and a planned approach to staff mentoring,development and succession planning is a key part of the role.
• Appropriately assess operational risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting risk control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications & Experience:

• 10+ years of relevant Transfer Agency and Collective Investment Service operational experience, including 6+ years of managerial leadership experience.
• Experience should include a detailed understanding of Transfer Agency and Collective Investment Service regulatory environment including AML/KYC, TTM, FATCA/CRS reporting in at least one jurisdiction with an awareness from a regional/global perspective.
• Previous experience in interpreting regulations, liaising with regulators and obtaining approvals is a benefit.
• Demonstrated experience in operational process management and deployment. Demonstrate consistent track record of driving and delivering operational change.
• Self-starter and the ability to work on own initiative and with other stakeholders, including ability to break down barriers.
• Strong strategic leadership and thought process.
• Strong risk, control and problem-solving skills.
• Excellent communication skills, written, oral and presenting to senior stakeholders and clients.
• Demonstrate strong awareness and experience operating in a highly regulated environment impacting Transfer Agency and Collective Investment Service.
• Experience across multiple locations would be a benefit.
• Industry participation would be a benefit.
• Strong people development skills, able to develop diverse teams across a global footprint.
• Ability to establish and build trust with professionals throughout the business as a leader, advisor and business partner to the organization with a clear client orientation.
• Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
• Demonstrated ability to remain unbiased in a diverse working environment.

Education:

• Bachelor’s degree/University degree or equivalent experience.
• Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Position will primarily be based in Melbourne

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